Brianna Atkinson
Richmond,VA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Auto Service Representative
GEICO, Government Employees Insurance
06.2022 - Current
- Assist clients in understanding billing procedures and payment options while maintaining strict adherence to internal policies regarding financial transactions.
- Respond to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Maintain productivity and quality standards at all times.
- Maintain comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
Deputy General Manager
Regal Cinemas
04.2020 - 06.2022
- Enhanced team productivity by providing ongoing coaching and mentoring to staff members.
- Assisted in recruiting, hiring and training of team members.
- Increased customer satisfaction by addressing concerns promptly and implementing effective solutions.
- Created showtime schedules based off of theater attendance trends.
- Oversaw money handling procedures and tracked theater expenses.
Sales Associate
Victoria's Secret & PINK
11.2019 - 02.2020
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Recommended complementary purchases to customers, increasing revenue.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Managed efficient cash register operations.
Team Lead
Regal Cinemas
06.2019 - 11.2019
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Held weekly team meetings to inform team members on company news and updates.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Education
No Degree - General Studies
Germanna Community College
Locust Dale, VAHigh School Diploma -
Spotsylvania High School
Spotsylvania, VA05.2018
Skills
- Computer Skills
- Relationship Building
- Building rapport
- De-Escalation Techniques
- System implementation
Certification
- Associate Professional Development Program Certification - Leadership Development, 8/25/2023
Timeline
Auto Service Representative
GEICO, Government Employees Insurance
06.2022 - Current
Deputy General Manager
Regal Cinemas
04.2020 - 06.2022
Sales Associate
Victoria's Secret & PINK
11.2019 - 02.2020
Team Lead
Regal Cinemas
06.2019 - 11.2019
No Degree - General Studies
Germanna Community College
High School Diploma -
Spotsylvania High School
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