BRIANNA BOLES

• Provide customer service, administrative support and overall office management for a CYS facility that provides childcare to help support the mission of the United States of America Armed Forces
• Register children within the CYS program and/or waiting list database
• Utilize the Child and Youth Management System (CYMS) to record transactions for customers and to enter data into predefined categories for reports and tracking
• Perform administrative duties including, email preparation, copying and distributing documents, and taking calls on a multi-line phone system
• Greet over 100 children,parents, and visitors in a courteous manner daily
• Maintain order and organization in the office of the center
• Manage personal files containing confidential information for over 140 children
• Record and update appropriate data for children in the program
• Provide daily activity reports and briefings on the day-to-day operations of center
• Coordinate new orientations for potential patrons

• Maintained the academic progress of the district's students in the absence of a regular teacher
• Worked with the required school's team of administrators and school staff to ensure a safe environment for student learning
• Implemented classroom management techniques to maintain positive learning environment
• Presented daily reports on student involvement and behavior

● Established and maintained relationships with clients and prospects through eMarketing efforts

● Composed interesting and creative content for the company's social media Facebook page and website

● Identified potential client groups by researching local organizations with similar targeted demographic patrons

● Organized and actively participated in meetings to contribute to overall event success

● Gained strong leadership skills by managing projects from start to finish.

● Drafted and proofread all written materials such as newsletters and social media updates before distribution

• Created social media content for career services initiatives and events
• Increased the visibility of career services by developing targeted marketing strategies and materials
• Assisted in planning and coordinating events including USCB's largest career fair
• Maintained and organized the Career Closet for students needing access to professional interviewing attire
• Collected and analyzed social media traffic to uncover posting formats that were popular and posting days that were optimal
• Developed a marketing plan that increased attendance to the 2019 Spring Career Fair by 200% over the previous year's career fair
• Clerical duties that include responding to emails, making daily reports, and to-do lists

• Implemented an email marketing campaign to transfer paper billing customers to electronic billing and to gain new clients that resulted in more than 5000 conversions
• Improved overall efficiency of campaign activities by consistently meeting deadlines and completing tasks in a timely manner
• Solicited new customers through a telemarketing campaign that ultimately tracked e-commerce activity for converted clients
• Analyzed and collected data from converted clients using Excel spreadsheets
• Identified and assisted organizations with multiple billing accounts
• Received customer service training in order to answer any and all questions posed during phone conversations