Brianna Baker
Bakersfield
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server/Shift Lead
Hoagies
Bakersfield, California
03.2025 - Current
- Executed opening and closing tasks including securing the restaurant, counting and handling cash, and daily reports
- Helped create and make edits to the front-of-house schedule each week
- Trained and guided new employees according to the restaurant’s standards
- Checked inventory and placed orders for the week
- Managed breaks and labor during shifts in order to ensure smooth operations
- Updated tabs, ran food, served drinks, and regularly checked in on tables to ensure the best service
- Helped create a positive dining environment for guests and assisted with any questions they might have including questions about alcoholic drinks, daily specials, and add ons/customizations
- Acted as a bar back when needed and helped change kegs, prep garnishes, and stock the bar
Food and Beverage Internship
Walt Disney World
Orlando, Florida
01.2024 - 01.2025
- Worked in both front and back of house
- Managed large flow of guests by communicating with staff and working at a fast pace in order to ensure customer satisfaction
- Helped assist guests with making placing orders through the mobile app and answered any questions regarding our online system promptly and to the best of my knowledge
- Worked with large machinery to prepare food and made sure that HACCP and FIFO procedures were always followed when preparing food
- Communicated with guests in regards to allergy concerns, wait times, accommodation for large groups, etc.
- Headed special cleaning projects around the restaurant
Crew Member
Cold Stone Creamery
Bakersfield, California
06.2023 - 01.2024
- Lead allergy consultations and prepared allergy items for guests
- Obtained California Food Handler License
- Made and decorated cakes, including custom made cakes
- Took orders, prepared food, and checked out customers in an efficient manner
- Assisted with order customizations and provided recommendations to guest
- Answered phone calls and handled over-the-phone consultations and orders
Education
Associate Degree in Nursing - Nursing
Bakersfield College
Bakersfield, California05.2027
High School Diploma - undefined
Highland High School
Bakersfield, California06.2023
Skills
- Exceptional customer service
- Food safety practices
- Shift management
- Cash handling
- Guest engagement
- Team Collaboration
Certification
- ServSafe California Food Handler Certified
- RBS Server Certified
Timeline
Server/Shift Lead
Hoagies
03.2025 - Current
Food and Beverage Internship
Walt Disney World
01.2024 - 01.2025
Crew Member
Cold Stone Creamery
06.2023 - 01.2024
High School Diploma - undefined
Highland High School
Associate Degree in Nursing - Nursing
Bakersfield College