Sami Houle
Clatskanie
Summary
Capable bartender/waitress passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. 9+ years of experience with a Strong history of exceptional service in restaurant establishments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server/Shift Lead
Sharis cafe and pies
10.2016 - 02.2023
- Educated customers about offerings, promotions and pricing to boost sales.
- Completed opening and closing duties to facilitate business operations.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Operated POS terminals to input orders, split bills and calculate totals.
- Cultivated warm relationships with regular customers.
Bartender
U-DUB
02.2014 - 03.2016
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Poured wine, beer and cocktails for patrons.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Balanced daily registers and generated sales reports for management.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Education
GED -
Rainier Jr Sr Highschool
Rainier, ORSkills
- Daily specials memorization
- Point of sale (POS) system operations
- Effective customer upselling
- Guest engagement
- Exceptional customer service
Certification
- Licensed mixologist
- Certified food handlers card
Timeline
Server/Shift Lead
Sharis cafe and pies
10.2016 - 02.2023
Bartender
U-DUB
02.2014 - 03.2016
GED -
Rainier Jr Sr Highschool
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