Brianna Banks

• Collaborated with financial planners to create comprehensive strategies that included life insurance as an essential component for clients'' financial security.
• Maintained high standards of customer service by building relationships with clients.
• Utilize social media platforms to educate target audiences about financial planning, as well as strategically marketing my services.
• Analyzed customers' financial situations to recommend appropriate life insurance policies.
• Attended continuing education courses and workshops to gain additional insurance industry knowledge.
• Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.

• Streamlined social media management by utilizing scheduling tools and analytics software for optimal posting times.
• Enhanced online engagement with the creation of compelling content for various platforms.
• Created social media content with consistent content and tone.
• Organized partnerships and sponsorships with local authorities and businesses to give back those that support or community.
• Resolved complaints by providing knowledgeable, quick service to meet any need and promote loyalty.

• Utilized office management software to record and track customer information
• Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
• Increased brand awareness by developing and implementing effective social media strategies.
• Maintained company's social media presence by posting messages, answering posts, and monitoring responses.
• Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
• Analyzed performance metrics to identify areas for improvement and optimize social media campaigns
• Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
• Purchased and maintained office supplies.
• Coordinated travel arrangements for staff members.
• Created purchase orders and tracked invoices to avoid missed or delayed shipments.
• Utilized office management software to record and track customer information.
• Assisted with onboarding of new employees.
• Managed daily data entry and kept clerical information accurate and up-to-date.
• Generated invoices upon receipt of billing information and tracked collection progress.
• Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.

• Effectively manages a diverse inventory utilizing bar code information for entry into the Computer Assisted Ordering (CAO) system
• Maintains organization of grocery shelves, backroom area, and work area to minimize loss and maximize sales opportunities
• Ensures the success of the store and department through excellent customer service
• Recommends and helps customers locate and obtain merchandise based on their needs and requests.
• Worked with floor team and managers to meet wide range of customer needs.
• Stocked shelves and organized merchandise displays for easy retrieval.
• Pleasantly greeted customers and provided prompt and courteous service.
• Maintained current knowledge of store promotions and highlighted sales to customers.

• Processed orders and sent to kitchen employees for preparation.
• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

• Kept detailed knowledge of and followed all food safety guidelines.
• Cleaned and sanitized food preparation and serving areas.
• Delivered exceptional guest experiences through attentive service and quick response to issues.
• Trained and mentored newly hired employees to explain process flow and safety procedures.
• Assisted with bussing tables and cleaning up spills.
• Collaborated with other dining room and bar staff to facilitate efficient service.

• Provided, on general restaurant questions
• Prepared food presentation for execution to tables
• Assisted wait staff
• Delegated closing side work duties to each busser and food runner
• Ensured all side work was completed before any busser or food runner could leave, Greeted and lead guests to their tables
• Monitored flow and queue for walk-in customers
• Addressed questions and inquiries about the service and menu offerings
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Promoted business loyalty by fostering positive customer relationships.
• Cross-trained and backed up other customer service managers.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.

References

Willie Gosha 850-357-6054

Megan Davis 850-862-0111

Pamela Childs 334-728-1682

Douglas Gilligan 850-357-0897

• Specializing in services including new accounts, account maintenance, debit, ACH, wire, and Power of Attorney.
• Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
• Maintained high-quality service by adhering to company policies and standards in all member interactions.
• Applied my knowledge of online fraud to educate members on the dangers of scams.