TA'JANIQUE BROOKS
Grapevine,United States
Summary
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Creative Technical Support Representative eager to find novel and productive solutions for customer issues. Adapts to unique complaints and queries with thorough research and expert critical thinking skills. Committed to problem resolution and customer satisfaction. Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Life Insurance Broker
NASB
Kansas City, MO
02.2026 - Current
- Developed tailored life insurance solutions to meet client needs and enhance policyholder satisfaction.
- Conducted thorough client assessments to identify coverage gaps and recommend appropriate products.
- Collaborated with underwriters to ensure timely processing of applications and endorsements.
- Maintained up-to-date knowledge of industry trends, regulations, and competitor offerings to advise clients effectively.
IT SUPPORT SPECIALIST - INTERN (RAP)
AgiliShare Solutions Group, LLC.
Dallas
02.2024 - Current
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Used ticketing systems to manage and process support actions and requests.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Assigned system permissions and set up computers to assist with onboarding new employees.
SEVER
Shell Shack Plano
Plano
08.2022 - 09.2023
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
MEDICAL ASSISTANT
K dental + Headache tbi & memory
Frisco
06.2019 - 05.2020
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
INTERN
Concentra Urgent care
Carrollton, United States
11.2018 - 01.2019
- Created and prepared patient charts accurately for clinics and medical professionals.
- Collected histories, vitals, and current complaints via patient interviews.
- Obtained client medical history, medication information, symptoms, and allergies.
- Welcomed patients and inquired about wellbeing since last treatment.
- Prepared exam and treatment rooms for patient visits, availing all necessary supplies and equipment.
- Performed medical chart reviews to confirm accuracy and completeness.
- Scheduled appointments and tests to coordinate patient care.
Education
Certificate of Completion - IT Help Desk / End User Support (CompTIA ITF+)
Texas Premier Technology Institute, Inc
Arlington04.2024
Certificate of Completion - Esthetician
Ogle
Dallas, United States04.2022
High School Diploma - undefined
Kennedale High School
Kennedale, United States05.2016
Skills
- Procedure Assistance
- Medical office administration
- Medical Terminology
- Data Entry
- Patient Scheduling
- Supply Restocking
- Order Management
- Quality Control
- Helpdesk call support
- Incident Management
- Application support
- Desktop support
- Goal-oriented mindset
- Resilience and persistence
- Cold calling
- Insurance sales expertise
- Building relationships
- Insurance policy sales
- Client relationship management
- Client service
- Appointment scheduling
- Insurance product expertise
- Client education
- Upselling strategies
- Strong interpersonal skills
- Customer service
- Problem-solving
- Time management
- Critical thinking
Certification
- CompTIA ITF+
- CCMA
- Phlebotomy
- EKG
- CPR
- Life, Accident and Health
Timeline
Life Insurance Broker
NASB
02.2026 - Current
IT SUPPORT SPECIALIST - INTERN (RAP)
AgiliShare Solutions Group, LLC.
02.2024 - Current
SEVER
Shell Shack Plano
08.2022 - 09.2023
MEDICAL ASSISTANT
K dental + Headache tbi & memory
06.2019 - 05.2020
INTERN
Concentra Urgent care
11.2018 - 01.2019
Certificate of Completion - Esthetician
Ogle
High School Diploma - undefined
Kennedale High School
Certificate of Completion - IT Help Desk / End User Support (CompTIA ITF+)
Texas Premier Technology Institute, Inc