Brianna Barraza
Rio Rancho,NM
Summary
To obtain a position at Southwest Airlines for the title of a Flight Attendant is where l may best utilize my interpersonal, specialized, dynamic, and exceptional organizational skills. Seeking a position which will allow growth and challenge.
Hardworking and dependable customer representative who is focused on going above and beyond to support my team and serve customers. My diligence seeks out opportunities for offering top-notch leadership abilities, allowing me to reach a fast-paced work environment that is changing daily. Motivated to continue to learn and grow as team professional.
Overview
9
9
years of professional experience
Work History
Credit and Billing Representative
New Mexico Gas Co.
Albuquerque, NM
02.2025 - Current
- Reviewed and analyzed customer billing/credit inquiries submitted by customer service representatives.
- Transferred and applied credit and debts to corresponding customers.
- Formatted multiple reports (Bad Debt Select, DREV, Refund Report, Unapplied Deposits, KGM, Large Meter and SOX) PMTR's worked on daily basis.
- Mailed out refunds.
- Prorated bills for self-read customers.
- Charged tampering fees.
- Processed and recorded customer bankruptcy information.
- Reviewed accounts with duplicate ERT's and sent orders to have verifications.
- Worked no bill report and sent orders out to make sure the customer is billed for the correct number of days and usage.
- Worked and closed service order exceptions
Customer Service Representative
New Mexico Gas Co.
Albuquerque, NM
05.2021 - 02.2025
- Communicated new and relevant information to customers and followed up on promises.
- Responded to customer questions and complaints and documented consumer communications.
- De-escalated customer complaints using specialized communication techniques.
- Collected past due accounts by discussing payment options that best suit our customers.
- Managed cash, check, and card transactions and maintained balanced drawer to facilitate large purchases.
- Investigated concerns and communicated with other departments to understand customer issues.
- Provided complex customer service transactions including move in, move out and transfer of service, high bill inquiries, miscellaneous adjustments to accounts.
- Met team goals and deadlines.
Landlord Standby
New Mexico Gas Co.
Albuquerque, NM
11.2023 - 05.2024
- Oversee and advise leasing agreement, application processes and approval criteria.
- Conducted skip tracing and data collection on customers to confirm debt status, ensuring financial integrity and compliance with our financial policies.
- Terminate landlord standby upon request.
- Placed force offs at properties if new tenants do not place a move in by designated force off date.
- Respond in a timely manner when new inquiries arise.
- Communicated with property owners when provided with signed disclosures.
Staff Manager
Plato's Closet
Albuquerque, NM
06.2020 - 08.2021
- Open and closed registers.
- Key holder open and closed store.
- Checked large bills to prevent counterfeit payments.
- Processed returns and exchanges.
- Resolved customer issues quickly.
- Promoted credit and loyalty programs during customer interactions.
- Arranged merchandise to be visually pleasing and well organized.
Safe Mentor
Rio Rancho Public Schools
Rio Rancho, NM
08.2019 - 05.2020
- Provided supervision and guidance to large groups of children.
- Oversaw issues such as kids' bad behavior and parental concerns.
- Maintained good working relationships with co-workers and management.
Sales Associate
Journeys
Albuquerque, NM
05.2019 - 08.2019
- Unboxed and restocked merchandise.
- Processed returns and exchanges in line with our store policies.
- Welcomed guest and offered quick assistance to manage diverse needs.
- Kept priority with store upkeep needs, including organization products and cleaning.
- Resolved customer issues quickly to recapture the customers loyalty and maintain sales.
Office Manager
FBA Construction
Albuquerque, NM
05.2017 - 05.2019
- Balanced daily deposits and safe counts as required and prepared back deposits.
- Managed master office calendar covering appointments and meetings.
- Oversaw accounts payable and accounts receivable duties and interactions with vendors.
- Responded promptly to conflicts and de-escalated concerns with strong mindfulness.
Education
High School Diploma -
Rio Rancho High School
Rio Rancho, NMSkills
- Sales and Marketing
- Inventory Tracking
- Fraud Detection
- Payment Processing
- Customer Service
- Multitasking
- Prioritization
- Leadership
- Skip Tracing
- Problem Resolution
- Data Entry
- Relationship Building
- Management
- Creating Service Orders
References
Available upon request.
Timeline
Credit and Billing Representative
New Mexico Gas Co.
02.2025 - Current
Landlord Standby
New Mexico Gas Co.
11.2023 - 05.2024
Customer Service Representative
New Mexico Gas Co.
05.2021 - 02.2025
Staff Manager
Plato's Closet
06.2020 - 08.2021
Safe Mentor
Rio Rancho Public Schools
08.2019 - 05.2020
Sales Associate
Journeys
05.2019 - 08.2019
Office Manager
FBA Construction
05.2017 - 05.2019
High School Diploma -
Rio Rancho High School