Brianna Batard-Pierre
Stoughton,MA
Summary
Hardworking professional with proven relationship-building and time-management skills in fast-paced restaurant environments. Excellent at handling tables of all sizes with accuracy and impeccable service skills. Dedicated to meeting customers' needs, driving satisfaction, and promoting long-term relationships. Possesses strong problem-solving and decision-making skills. Able to handle customer complaints and inquiries with professionalism and empathy. Dedicated team player with a positive attitude and willingness to learn.
Overview
5
5
years of professional experience
Work History
Wait Staff Member
Event Temps
Boston , MA
2023.10 - Current
- Managed multiple tasks simultaneously while remaining organized under pressure.
- Provided excellent customer service to guests, ensuring they had an enjoyable experience.
- Ensured that all orders were taken correctly and in a timely manner.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Maintained cleanliness of work area throughout shift by wiping down surfaces, emptying garbage cans.
Waitress
Waterstone At Lexington
Lexington , MA
2023.12 - 2024.06
- Took orders for food and drinks and delivered them to guests.
- Served alcoholic beverages responsibly by state laws.
- Organized take-out orders efficiently according to customer requests.
- Developed positive relationships with regular customers through friendly conversation.
- Bussed tables as needed during peak hours.
- Checked back with customers throughout meal service to ensure satisfaction.
Server
TGI Fridays
Stoughton , MA
2022.10 - 2023.12
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Prepared drinks according to standard recipes.
- Stays informed about daily specials, new menu items, and promotions.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Took reservations and to-go orders to streamline the process for both customers and restaurant.
Overnight Shift Leader
Dunkin'
Stoughton , MA
2019.09 - 2022.12
- Approached customers and engaged in conversation through the use of effective interpersonal and people skills.
- Managed inventory and supplies to ensure materials were available when needed.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prepared hot and cold coffee drinks according to customer specifications.
Education
Master of Arts - English Language And Literature
Lesley University
Cambridge, MA2025-05
TIPS ON Premise Alcohol Server -
TIPS 360 Training
2024-07
Bachelor of Arts - Liberal Arts And General Studies
Fisher Collge
Boston, MA2021-06
High School Diploma -
Marian High School
Framingham2017-05
Skills
- Menu knowledge
- Order Management
- Handling Complaints
- Professional Appearance
- POS System Operation
- Supply Restocking
- Beverage Preparation
- Exceptional customer service
Timeline
Waitress
Waterstone At Lexington
2023.12 - 2024.06
Wait Staff Member
Event Temps
2023.10 - Current
Server
TGI Fridays
2022.10 - 2023.12
Overnight Shift Leader
Dunkin'
2019.09 - 2022.12
Master of Arts - English Language And Literature
Lesley University
TIPS ON Premise Alcohol Server -
TIPS 360 Training
Bachelor of Arts - Liberal Arts And General Studies
Fisher Collge
High School Diploma -
Marian High School
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