Brianna Batard-Pierre
Stoughton,MA
Summary
Hardworking professional with proven relationship-building and time-management skills in fast-paced restaurant environments. Excellent at handling tables of all sizes with accuracy and impeccable service skills. Dedicated to meeting customers' needs, driving satisfaction, and promoting long-term relationships. Possesses strong problem-solving and decision-making skills. Able to handle customer complaints and inquiries with professionalism and empathy. Dedicated team player with a positive attitude and willingness to learn.
Overview
5
5
years of professional experience
Work History
Wait Staff Member
Event Temps
Boston, MA
10.2023 - Current
- Managed multiple tasks simultaneously while remaining organized under pressure.
- Provided excellent customer service to guests, ensuring they had an enjoyable experience.
- Ensured that all orders were taken correctly and in a timely manner.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Maintained cleanliness of work area throughout shift by wiping down surfaces, emptying garbage cans.
Waitress
Waterstone At Lexington
Lexington, MA
12.2023 - 06.2024
- Took orders for food and drinks and delivered them to guests.
- Served alcoholic beverages responsibly by state laws.
- Organized take-out orders efficiently according to customer requests.
- Developed positive relationships with regular customers through friendly conversation.
- Bussed tables as needed during peak hours.
- Checked back with customers throughout meal service to ensure satisfaction.
Server
TGI Fridays
Stoughton, MA
10.2022 - 12.2023
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Prepared drinks according to standard recipes.
- Stays informed about daily specials, new menu items, and promotions.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Took reservations and to-go orders to streamline the process for both customers and restaurant.
Overnight Shift Leader
Dunkin'
Stoughton, MA
09.2019 - 12.2022
- Approached customers and engaged in conversation through the use of effective interpersonal and people skills.
- Managed inventory and supplies to ensure materials were available when needed.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prepared hot and cold coffee drinks according to customer specifications.
Education
Master of Arts - English Language And Literature
Lesley University
Cambridge, MA05-2025
TIPS ON Premise Alcohol Server -
TIPS 360 Training
07-2024
Bachelor of Arts - Liberal Arts And General Studies
Fisher Collge
Boston, MA06-2021
High School Diploma -
Marian High School
Framingham05-2017
Skills
- Menu knowledge
- Order Management
- Handling Complaints
- Professional Appearance
- POS System Operation
- Supply Restocking
- Beverage Preparation
- Exceptional customer service
Timeline
Waitress
Waterstone At Lexington
12.2023 - 06.2024
Wait Staff Member
Event Temps
10.2023 - Current
Server
TGI Fridays
10.2022 - 12.2023
Overnight Shift Leader
Dunkin'
09.2019 - 12.2022
Master of Arts - English Language And Literature
Lesley University
TIPS ON Premise Alcohol Server -
TIPS 360 Training
Bachelor of Arts - Liberal Arts And General Studies
Fisher Collge
High School Diploma -
Marian High School
Similar Profiles
Kathryn CopelandKathryn Copeland
Waitress at Event TempsWaitress at Event Temps
Michael TrapelaMichael Trapela
Catering Server at Event TempsCatering Server at Event Temps
Heidy HurstHeidy Hurst
New Home Sales Host For Lennar Homes at Smart Staffing/Temps PlusNew Home Sales Host For Lennar Homes at Smart Staffing/Temps Plus
Cheryl ConwayCheryl Conway
Office Manager at Larry's Glass Company, Inc.Office Manager at Larry's Glass Company, Inc.
Alessandro SolitoAlessandro Solito
Landscaper at Jl LandscapeLandscaper at Jl Landscape