Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brianna Bedell

Allen

Summary

Professional office support specialist with proven ability to manage administrative tasks efficiently and enhance workplace productivity. Strong focus on team collaboration, with adaptability to meet changing needs. Known for reliability, effective communication, and proficiency in scheduling, data management, and customer service, ensuring smooth operations and achieving results.

Overview

7
7
years of professional experience

Work History

Office Assistant

McLeroy and Klein Medical Clinic
09.2021 - 07.2023
  • Assisted medical assistant with patient care duties, including taking vitals, preparing exam rooms, and ensuring patient comfort during visits
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Verified insurance coverage and entered patient and policy details into the system

Accounts Receivable Processor

Select Energy Services
12.2017 - 06.2021
  • Processed and verified documentation to ensure accuracy and compliance with operational standards.
  • Collaborated with cross-functional teams to streamline workflows and enhance processing efficiency.
  • Implemented quality control measures to reduce errors and improve overall output quality.
  • Trained new staff on processing protocols and best practices for optimal performance.
  • Supported team members in their tasks, contributing to overall team success.
  • Processed accounting data and generated daily, weekly and monthly state reports

Accounts Receivable Clerk

Select Energy Services
10.2017 - 12.2017
  • Generated and distributed invoices promptly to enhance cash flow management.
  • Performed Clerical duties including filing, email/mail invoices, and answering phones
  • Utilized Microsoft office suite to maintain office documentation

Customer Service Representative

Farmers Insurance Agency
04.2016 - 08.2017
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Analyzed customer service metrics to identify trends and develop strategies for improvement.

Education

Violett Baptist Homeschool Ministry
Gainesville, TX
05-2017

Skills

  • Customer service
  • Positive attitude
  • Time management
  • Data entry
  • Strong problem solver
  • Scheduling appointments
  • Medical terminology
  • Patient charting
  • Medical records management
  • Vital checks
  • Prepare exam rooms

Timeline

Office Assistant

McLeroy and Klein Medical Clinic
09.2021 - 07.2023

Accounts Receivable Processor

Select Energy Services
12.2017 - 06.2021

Accounts Receivable Clerk

Select Energy Services
10.2017 - 12.2017

Customer Service Representative

Farmers Insurance Agency
04.2016 - 08.2017

Violett Baptist Homeschool Ministry

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