Brianna Beebe
Denver,CO
Summary
Detail-oriented Security Officer equipped with excellent memory and awareness of people, events and facilities. Skilled in responding to emergency situations and providing crisis intervention. Exercises sound judgment during crisis and emergency situations.
Overview
3
3
years of professional experience
Work History
Security Officer
Securitas Critical Infrastructure Services, Inc.
Westminster, CO
10.2019 - 04.2021
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Maintained accurate logs of all security related activities.
- Secured personnel and premises by inspecting buildings and patrolling property.
Customer Service Representative
Check Into Cash
Northglenn, CO
07.2019 - 10.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong relationships with customers by providing personalized assistance and support.
Sales Associate
Autonation Buick GMC Park Meadows
Lone Tree, CO
01.2018 - 07.2019
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Engaged customers in friendly, professional dialogue to determine needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Developed trusting relationships with customers by making personal connections.
Education
Bachelor of Science - Criminal Justice
Colorado Technical University
Colorado Springs, CO11-2023
Skills
- Access Control
- Crime Prevention
- Arrest Procedures
- Stationary Surveillance
- Detail Oriented
- Interior and Exterior Patrol
- Threat Assessment
- Investigative Abilities
- General Security
- Alarm Monitoring
- Report Writing
- 60 Words Per Minute
Affiliations
- Guitar Playing
- Designing Cups
- Hiking
Accomplishments
- President's list
Timeline
Security Officer
Securitas Critical Infrastructure Services, Inc.
10.2019 - 04.2021
Customer Service Representative
Check Into Cash
07.2019 - 10.2019
Sales Associate
Autonation Buick GMC Park Meadows
01.2018 - 07.2019
Bachelor of Science - Criminal Justice
Colorado Technical University
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