Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brianna Bennett

Crestview,FL

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience

Work History

Admissions Representative

Ultimate Medical Academy
Crestview, FL
11.2023 - Current
  • Conduct interviews with students
  • Verified appointments
  • Verify student application information
  • Complete admissions records

Customer Service Rep/Claims Benefit Specialist

Five Star Call Centers
Crestview, FL
08.2021 - 11.2023
  • Managed large amounts of inbound and outbound patient calls.
  • Followed the communication script when handling different topics.
  • Reviewed and adjudicate claims in accordance with the claims processing guidelines.
  • Identified customer needs, clarified information, researched and provided solutions.
  • Enhanced and improved member satisfaction and retention by providing accurate and timely resolution in processing medical claims.
  • Verified insurance for patients and providers.
  • Actively participated in efforts to support customer satisfaction and maintain quality.

Customer Service Representative

Afni
, AL
03.2016 - 10.2019
  • Online web chat
  • Attracted potential customers by answering product and service questions; suggesting information about other products and services.
  • Opened customer accounts by recording account information
  • Maintained customer records by updating account information.
  • Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem.
  • Expedited corrections and/or adjustments; following up to ensure resolution.
  • Maintained financial accounts by processing customers adjustments.
  • Prepared product/service reports by collecting and analyzing customer information

Education

High School Diploma -

Spencer High School
Columbus, GA
05-2008

Skills

  • Inbound and Outbound calling
  • Call Center operations
  • Data evaluation
  • Customer Service
  • Interpersonal skills
  • Claims processing
  • Willingness to learn
  • Team lead/management skills
  • Insurance verification
  • Active listening
  • Product organizer
  • High call volume handler
  • Report creation
  • Microsoft Office expertise

Timeline

Admissions Representative

Ultimate Medical Academy
11.2023 - Current

Customer Service Rep/Claims Benefit Specialist

Five Star Call Centers
08.2021 - 11.2023

Customer Service Representative

Afni
03.2016 - 10.2019

High School Diploma -

Spencer High School

Similar Profiles

CREATE PROFILE
Brianna Bennett