Brianna Besenty
Bellflower,CA
Summary
Born leader and analytical problem-solver with proven team building and management success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
2
2
Certification
Work History
Office Agent
Worldwide Flight Services
Los Angeles, CA
07.2022 - Current
- Enhanced productivity levels by anticipating needs and delivering outstanding support
- Investigated and resolved accounting, service and delivery concerns
- Resolved associate, tool and service delivery issues revealed by statistical reports
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
- Validated AWBs and delivery order paperwork to boost processing and accounting efficiency
- Delivered prompt service to prioritize customer needs
Store Manager
Big 5 Sporting Goods
Gardena, CA
07.2021 - 07.2022
- Applied performance data to evaluate and improve operations, target
current business conditions and forecast needs - Reviewed and monitored scheduling, purchases and other expenses to
maintain quarterly budget - Coached 20+ sales associates in product specifications, sales incentives
and selling techniques, significantly increasing customer satisfaction
ratings - Upheld and communicated store programs and standards to employees
for optimal quality, freshness, safety and cleanliness - Analyzed and interpreted store trends to facilitate planning
Assistant Manager
Big 5 Sporting Goods
Huntington Beach, CA
07.2020 - 07.2021
- Established and optimized schedules to keep coverage and service in
line with forecasted demands - Onboarded new employees, including training, mentoring and new hire
documentation - Set and enforced policies focused on increasing team productivity and
strengthening operational efficiency - Offered hands-on assistance to each client, assessing needs and
maintaining current knowledge of consumer preferences - Optimized store displays and appearance via strategic merchandising
Assistant Manager
Big 5 Sporting Goods
Lakewood, CA
01.2019 - 07.2020
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
- Onboarded new employees, including training, mentoring and new hire documentation.
- Developed and maintained loyal and highly satisfied customer base
through proactive management of team customer service strategies - Planned and implemented team projects to accomplish objectives
Cashier
Big 5 Sporting Goods Corp
Brea, CA
03.2018 - 06.2018
- Operated cash register for cash, check and credit card transactions
- Helped customers complete purchases, locate items and join reward
programs to promote loyalty, satisfaction and sales numbers - Met and exceeded up sell goals by highlighting target merchandise with
strategic promotional approaches - Answered questions about store policies and addressed customer concerns.
- Greeted over 150 customers per day
Cashier
Sears - Sears
Cerritos, CA
11.2015 - 03.2018
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Reconciled cash drawer at end of each shift
- Assisted customers with special services, account updates and promotional options
Education
Some College (No Degree) -
Cerritos College
Norwalk, CAHigh School Diploma - undefined
Gahr High School
06.2015
Skills
- Business Leadership
- Assignment Delegation
- Quality Assurance
- Decision Making
- Training Management
- Staff Scheduling
Certification
Certified STCW, Seven Seas Preparatory Academy, Fort Lauderdale, FL - Valid through 03/2027
Eng 1 Certified - Valid through 03/2024
Certified Dangerous Goods Agent - Valid through 07/2025
Accomplishments
Became a Qualified Applicant for the Local 12 in 2021
Additional Information
Michael Moreno
Owner of Crest Sheet Metal
+1-562-691-3300
Ryan Benedict
Former Store Manager at Big 5 Sporting Goods
+1-562-761-8833
Timeline
Office Agent
Worldwide Flight Services
07.2022 - Current
Store Manager
Big 5 Sporting Goods
07.2021 - 07.2022
Assistant Manager
Big 5 Sporting Goods
07.2020 - 07.2021
Assistant Manager
Big 5 Sporting Goods
01.2019 - 07.2020
Cashier
Big 5 Sporting Goods Corp
03.2018 - 06.2018
Cashier
Sears - Sears
11.2015 - 03.2018
Some College (No Degree) -
Cerritos College
High School Diploma - undefined
Gahr High School
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