Summary
Overview
Work History
Education
Skills
Timeline
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Brianna Bigelow

Business Administration
Miami,FL

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level business administration position. Ready to help team achieve company goals. I am a detail-oriented team player with strong organizational skills. I have the ability to handle multiple projects simultaneously with a high degree of accuracy. I am organized and a dependable candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience
8
8
years of post-secondary education

Work History

Data Entry

FoxMar
Hialeah, FL
08.2022 - Current
  • Reported statistics requested by senior management accounting for database growth and call volume.
  • Created and maintained department work schedules for adequate coverage during operating hours and overtime shifts.
  • Maintained data entry team access log-ins and granted system permissions to approved employees.
  • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
  • Created organized filing system to manage department documents.
  • Edited customer photos to meet satisfactions requirements

Concierge

Hotel Victor
Miami, Fl
11.2021 - 05.2022
  • Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
  • Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Maintained accurate and up-to-date records of guest information.
  • Created welcoming and comfortable environment for guests.
  • Handled customer complaints to satisfy and retain guests.
  • Maintained high level of professionalism and discretion when dealing with guests.
  • Greeted guests upon arrival by providing warm welcome.
  • Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
  • Facilitated and coordinated transportation services for guests.
  • Scheduled and confirmed restaurant reservations for guests.
  • Facilitated guest check-in and check-out processes to reduce wait times and increase guest convenience.
  • Developed and implemented guest service policies and procedures to drive loyalty and referrals.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Assistant Manager

Lids South Beach
Miami, FL
01.2018 - 03.2021
  • Master at Embroidery Machine Operation
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Assist in special events (Music festivals, special guest arrivals)
  • Reviewed sales and gross profit report to assess company efficiency.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Developed strategy to increase sales and drive profits.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Computer program support

The Clayton County Health Department
Morrow, Ga
06.2016 - 07.2016
  • Communicated clearly with program staff and participants through written and digital correspondence.
  • Performed clerical organization, answered phones and filed documentation for program manager.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Proofread and edited documents for accuracy and grammar.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Completed daily logs for management review.

Education

MBA - Business Administration

University of Arizona
03.2022 - Current

Bachelor of Arts - Filmmaking

New York Film Academy, New York
New York, NY
08.2017 - 05.2021

High school Diploma -

Salem High School
01.2014 - 05.2017

Skills

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Timeline

Data Entry

FoxMar
08.2022 - Current

MBA - Business Administration

University of Arizona
03.2022 - Current

Concierge

Hotel Victor
11.2021 - 05.2022

Assistant Manager

Lids South Beach
01.2018 - 03.2021

Bachelor of Arts - Filmmaking

New York Film Academy, New York
08.2017 - 05.2021

Computer program support

The Clayton County Health Department
06.2016 - 07.2016

High school Diploma -

Salem High School
01.2014 - 05.2017
Brianna BigelowBusiness Administration