Open To Work
Brianna Biggs
Bartow,FL
Summary
Proactive leader known for cultivating strong teams and enhancing operational workflows. Committed to achieving organizational goals through attention to detail and goal-oriented strategies that drive performance excellence.
Dynamic trainer with a strong background in developing and delivering effective training programs. Skilled in mentoring and fostering a collaborative environment, contributing to improved employee performance and operational efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Supervisor
Conduent Business Services
02.2023 - Current
- Led daily operations, ensuring high-quality service delivery and adherence to company standards.
- Mentored team members, fostering skill development and promoting a collaborative work environment.
- Streamlined workflow processes, resulting in improved efficiency and reduced operational delays.
- Implemented performance metrics to track team productivity and identify improvement areas.
- Conducted regular training sessions to enhance staff capabilities and maintain compliance with procedures.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Collaborated with cross-functional teams to align objectives and improve service offerings for clients.
Trainer
Conduent Business Services
09.2020 - Current
- Developed and delivered training programs to enhance employee performance and operational efficiency.
- Created comprehensive training materials tailored to diverse learning styles and job functions.
- Designed and implemented onboarding sessions for new hires, fostering smooth transitions and promoting organizational culture.
- Conducted assessments of training effectiveness using feedback and performance metrics, adjusting programs to improve overall effectiveness.
- Collaborated with department leaders to identify skill gaps and training needs within teams.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
Receptionist Administrator
Dr. Biggs Chiropractic
11.2016 - 08.2017
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Coordinated communication between patients and healthcare providers to enhance service delivery.
- Maintained accurate patient records using electronic health record (EHR) systems for seamless data access.
- Assisted in billing processes, verifying insurance information to improve revenue cycle efficiency.
- Implemented office procedures that streamlined workflow and reduced patient wait times.
Education
Associate of Science - Business Administration
Valdosta State University
Valdosta, GA05.2021
Skills
- New hire training
- Planning and coordination
- Public speaking
- Creative problem solving
- Train-the-trainer
- Group and individual instruction
- Subject matter expertise
- Remote learning
- Computer technology
- Resource procurement
- Worker auditing
- Goal oriented
- Training and mentoring
- Customer service
- Staff management
- Attention to detail
- Team building
- Operations management
- Priority management
Certification
- Received official Training Certification - 2021
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Supervisor
Conduent Business Services
02.2023 - Current
Trainer
Conduent Business Services
09.2020 - Current
Receptionist Administrator
Dr. Biggs Chiropractic
11.2016 - 08.2017
Associate of Science - Business Administration
Valdosta State University