Brianna Bivens
Tinley Park ,IL
Summary
Sales associate with 12 years' experience. Detail-oriented and customer-focused. Seeking a position where I’m capable of growing with the company.
Overview
12
12
years of professional experience
Work History
Virtual Support Specialist
Cox Automotive
Matteson, IL
01.2025 - Current
- Assisted auctioneer in selling cars, trucks, boats, trailers, etc.
- Resolved complex issues effectively.
- Also able to assist other departments such as Central Dispatch and Arbitration. (Answer phone’s to assist with billing, reinstating accounts or processing claims)
Customer Service Representative
Cox Automotive
Matteson, IL
06.2022 - 01.2025
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
GUEST SERVICES ASSOCIATE
Super Target
Tinley Park, IL
10.2020 - 06.2022
- Greeted visitors and customers upon arrival, offered assistance and answered questions.
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Resolved guest issues with merchandise or payments.
- Lead the team to get positive results for the day, week or monthly.
TEAM LEADER
Macy's Backstage
Greenwood, IN
11.2018 - 08.2019
- Answered customer queries related to products, services or their specific accounts
- Provided technical support for customers who needed assistance with services or products purchased
- Assessed customer needs based on words and tone of voice to determine the best action to take for customer retention
- Provided customer resolution by listening to the customer's problem and offering several solutions from which the customer could choose
- Escalated calls to management as requested or necessary
- Resolved conflict between customers, between employees, and between customers and employees
- Responsible for inventory, pricing, merchandising, and displays
- Worked all types of shifts and worked on holidays.
PACKER
PICKER, SHIPPER, Amazon Fulfillment Associates
Plainfield, IN
03.2018 - 11.2018
- Received information, input it into database and ensured the machines began the proper process
- Reviewed daily tasks for myself and ensured they were done at the end of the day
- B
PICKER & PACKER, Direct Shot Distributing
Franklin, IN
10.2017 - 03.2018
- Evaluated the customers needs and provided service options to meet their requirements.
- Check the RF scanner for orders that the customer has requested and ensure they they get picked and packed.
SALES ASSOCIATE
Walmart
Richton Park, IL
04.2016 - 01.2017
- Acknowledge customer’s issues and resolved their their problems quickly and efficiently.
- Assisted customers in understanding their available options and helped them plan for their needs.
- Greeted customers and offered them assistance where possible.
- Informed customers about current promotions and sales, encouraging them to take advantage.
- Followed up with customers ensuring their satisfaction with their purchase.
- Ensure high levels of customer satisfaction by delivering excellent sales and service.
SALES ASSOCIATE / CASHIER
Super Kmart
Tinley Park, IL
06.2013 - 05.2014
- Accepted and processed customers payments in cash, credit cards, checks.
- Acknowledge customers issuers and strived for the best resolution.
- Collaborated with colleagues to discuss market information and strategies.
- Conduct market research to learn of current treads and perform sales activity accordingly.
Skills
- Item Pickup and Delivery
- Data Entry
- Guest Satisfaction
- Problem Anticipation and Resolution
- Special Assignments
- Performance Strategies
- Resolving Disputes
- Efficient Service
- Customer Service
- Issue Resolution
- Providing Feedback
- Food and Beverage Area Setup
- Guest Service and Assistance
- Computer Skills
- Attentive Service
- Welcoming Guests
- Bank Deposits
- Billing and Payment Processing
- Safe Work Practices
- Time Management
- Problem Solving
- Detail Oriented
- Data Collection
- Teamwork
Timeline
Virtual Support Specialist
Cox Automotive
01.2025 - Current
Customer Service Representative
Cox Automotive
06.2022 - 01.2025
GUEST SERVICES ASSOCIATE
Super Target
10.2020 - 06.2022
TEAM LEADER
Macy's Backstage
11.2018 - 08.2019
PACKER
PICKER, SHIPPER, Amazon Fulfillment Associates
03.2018 - 11.2018
PICKER & PACKER, Direct Shot Distributing
10.2017 - 03.2018
SALES ASSOCIATE
Walmart
04.2016 - 01.2017
SALES ASSOCIATE / CASHIER
Super Kmart
06.2013 - 05.2014