Patient Administrative Associate (PRN)
heart of a phoenix organization
2025.12 - Current
Open To Work
Brianna Blackwell
Healthcare Adminstrative Professional
Rock Hill,SC
Timeline
Care Coordinator
Aspen Dental
2022.06 - Current
Customer Service Representative
Dilworth Drug and Wellness Center
2022.04 - 2023.01
Bachelor of Science - Biochemistry
Claflin University
2020.08 - 2024.08
Customer Service Representative
Novant Matthews Medical Center
2019.02 - 2022.04
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteImportant To Me
Career advancementWork-life balanceFlexible work hoursPersonal development programsHealthcare benefits401k matchPaid time offWork History
Patient Administrative Associate (PRN)
heart of a phoenix organization
2025.12 - Current
- Streamlined patient scheduling processes using electronic health record systems.
- Coordinated communication between patients and healthcare providers to enhance service delivery.
- Managed patient intake procedures, ensuring accuracy and compliance with organizational standards.
- Document patient needs and requests for next visits
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA regulations.
Care Coordinator
Aspen Dental
2022.06 - Current
- Used company software and databases to maintain records of services performed and patient conditions.
- Determined need for special assessment activities for complex cases, effectively handling care plans.
- Built strong relationships with clients to deliver emotional support and companionship.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Customer Service Representative
Dilworth Drug and Wellness Center
2022.04 - 2023.01
- Delivered high-quality customer service in a fast-paced retail healthcare environment
- Handled sensitive customer concerns and resolved issues efficiently
- Processed prescriptions and assisted with insurance-related questions
- Maintained accurate records and ensured compliance with company policies
- Built strong communication skills through daily interaction with diverse customers
Customer Service Representative
Novant Matthews Medical Center
2019.02 - 2022.04
- Managed 70+ inbound calls daily, assisting customers with billing, account inquiries, and service issues
- Consistently exceeded performance metrics, including call quality, resolution time, and customer satisfaction
- Documented all interactions with a high level of detail and accuracy in CRM systems
- Assisted customers with payment processing and account updates
- Developed strategies to streamline communication between departments.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Education
Bachelor of Science - Biochemistry
Claflin University
Orangeburg, SC 2020.08 - 2024.08
Skills
- Multidisciplinary team collaboration
- Healthcare
- Goal setting
- Time management
- Organizational skills
- Workflow management
- Multitasking and organization
- Documentation
- Patient education
- Case management
- Insurance practices
- Team collaboration
- Claims processing
- HIPAA compliance
- Progress monitoring
- Medical terminology
- Discharge planning
- Resource allocation
Summary
Highly skilled and enthusiastic healthcare professional with more than 5 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, patient in-take, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin