Brianna Blasquez King
Glendale
Summary
Detail-oriented and empathetic Customer Service Specialist with over 6 years of experience, including remote healthcare support and chat-based member assistance. Skilled in managing concurrent conversations while maintaining clarity, professionalism, and member-first advocacy. Proficient in CRM platforms, chat systems, and structured workflows to deliver efficient, personalized support. Adept at solving problems, educating customers, and ensuring satisfaction through secure, high-quality digital experiences.
Overview
9
9
years of professional experience
Timeline
Barista
Starbucks
11.2024 - Current
Customer Service Representative
Evernorth
01.2021 - 01.2024
Customer Service Representative
Cigna Insurance Companies
01.2019 - 01.2021
Front End Supervisor & Cashier
Japan Express
01.2017 - 01.2019
High School Diploma -
Valley Vista High School
Work History
Barista
Starbucks
Costa Mesa
11.2024 - Current
- Maintained high standards in customer service, food safety, and multi-tasking under pressure
- Handled payments and interactions with attention to detail and professionalism
Customer Service Representative
Evernorth
Remote
01.2021 - 01.2024
- Company Overview: formerly Cigna Group
- Delivered chat, phone, and email support across high-volume healthcare channels
- Handled member inquiries on benefits, billing, authorizations, and claims
- Resolved complex issues independently, minimizing handoffs and escalations
- Ensured accurate data documentation in EHR systems for compliance and audit readiness
- Adopted emerging tools and internal workflows to streamline remote operations
- Formerly Cigna Group
Customer Service Representative
Cigna Insurance Companies
Remote & Phoenix
01.2019 - 01.2021
- Managed concurrent member chats and calls, resolving healthcare-related concerns
- Educated customers on insurance plans and services through written and verbal guidance
- Navigated multiple CRM platforms while adhering to HIPAA and internal policies
- Proactively flagged recurring member pain points for process improvement
Front End Supervisor & Cashier
Japan Express
Glendale
01.2017 - 01.2019
- Trained and supported customer-facing staff in a fast-paced retail setting
- Delivered consistent service quality through team leadership and coaching
- Oversaw transaction accuracy and applied feedback to boost performance metrics
Education
High School Diploma -
Valley Vista High School
Surprise, AZ01.2017
Work Type
Full TimeWork Location
RemoteHybridSkills
- Written Communication
- Chat-Concurrency Management
- CRM Navigation
- Member Advocacy
- Healthcare Support
- Claims & Billing Assistance
- HIPAA Compliance
- Documentation Accuracy
- Problem Solving
- Remote Work Technologies
- Structured Workflows
- KPI Monitoring
- VoIP Familiarity
- Knowledge Base Use
- Multisystem Coordination
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