Brianna Bortner
Lititz
Summary
Dynamic sales professional skilled in driving business growth through strategic lead generation and customer engagement. Proven success in managing multiple projects and teams while delivering exceptional service. Strong knowledge of sales analytics and negotiation tactics enhances the ability to maximize conversion rates and client satisfaction.
Overview
5
5
years of professional experience
Work History
Sales Associate
The Restaurant Store
Philadelphia
10.2025 - Current
- Generated and managed sales opportunities for restaurant equipment, supplies, and operational solutions for businesses of all sizes, including selling equipment for restaurant build outs.
- Built and maintained strong relationships with new and existing customers through consistent communication, follow-up, and personalized service.
- Prepared, tracked, and managed customer quotes, ensuring accuracy and timely follow-up to maximize conversion rates.
- Proactively contacted leads and prospects to identify needs, present solutions, and develop new business opportunities.
- Consulted with restaurant owners, managers, and operators to recommend equipment and products that aligned with their operational goals and budgets.
- Negotiated pricing, addressed customer concerns, and successfully closed sales while maintaining high levels of customer satisfaction.
- Managed multiple sales projects simultaneously, coordinating orders and ensuring a seamless customer experience from initial contact through fulfillment.
- Utilized Power BI and sales reporting tools to analyze customer data, track sales performance, monitor opportunities, and maintain organized sales records.
- Collaborated with internal teams to resolve issues, expedite orders, and deliver exceptional service to customers.
- Consistently exceeded customer expectations through product knowledge, problem-solving, and relationship-driven sales strategies.
Manager/ Server/ Bartender
Tony's Mining Company
Cornwall
03.2021 - Current
- Started as a server and worked for the company on and off for 5 years. Currently a manager.
- Led and developed a team of employees by providing ongoing coaching, training, mentorship, and performance feedback.
- Fostered a positive, team-oriented culture focused on accountability, collaboration, and exceptional customer service.
- Motivated staff to achieve individual and team performance goals while maintaining high morale and engagement.
- Delegated responsibilities effectively and empowered team members to take ownership of their roles.
- Conducted employee evaluations and created development plans to support professional growth and career advancement.
- Assisted with recruiting, interviewing, hiring, and onboarding new team members.
- Resolved employee concerns and workplace conflicts professionally while maintaining a productive work environment.
- Served as the primary leader during daily operations, ensuring smooth communication and coordination across all departments.
- Led by example through a strong work ethic, professionalism, and commitment to customer satisfaction.
- Managed daily restaurant operations to ensure efficient service, profitability, and a positive guest experience.
- Oversaw scheduling, labor management, inventory control, and operational planning.
Front Desk Agent
Brush Creek Ranch
Saratoga
05.2025 - 08.2025
- Delivered exceptional, personalized service to guests, ensuring a welcoming and positive experience from arrival to departure.
- Anticipated guest needs and responded promptly to inquiries, concerns, or special requests, consistently maintaining high satisfaction scores.
- Collaborated with cross-functional teams (food and beverage, housekeeping, transportation, activities, etc.) to resolve issues efficiently and uphold brand standards.
- Handled guest feedback with professionalism, turning negative experiences into positive outcomes through active listening and effective problem-solving.
- White Lodging
Server
Brush Creek Ranch
Saratoga
03.2024 - 09.2024
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Maintained Forbes standards of service throughout all dining periods.
- Followed the 15/5 rule, which involves acknowledging a guest's presence when they are within 15 feet, and greeting them when they are within 5 feet to ensure strong guest connections.
- Actively sought out opportunities to assist guests with inquiries beyond their initial request, often anticipating their needs before they expressed them.
- White Lodging Location
Fitness Representative
Spooky Nook Sports
Manheim
01.2022 - 01.2023
- Collaborated with team members to enhance facility operations and client experience.
- Greeted and assisted guests entering facility to provide general information and answer questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Used consultative sales strategies to effectively overcome client objections and maximize sales activity.
Education
High school diploma -
Manheim Central Shs
Manheim, PA06-2022
Skills
- Sales & Closing
- Lead Generation
- Customer Relationship Management (CRM)
- Needs-Based Selling
- Objection Handling
- Negotiation
- Account Management
- Upselling & Cross-Selling
- Business Development
- Customer Retention
- Team Leadership
- Communication
- Problem Solving
- Microsoft Office
- Power BI
- Pricing negotiation
- Problem solving
- Goal oriented
Timeline
Sales Associate
The Restaurant Store
10.2025 - Current
Front Desk Agent
Brush Creek Ranch
05.2025 - 08.2025
Server
Brush Creek Ranch
03.2024 - 09.2024
Fitness Representative
Spooky Nook Sports
01.2022 - 01.2023
Manager/ Server/ Bartender
Tony's Mining Company
03.2021 - Current
High school diploma -
Manheim Central Shs