Brianna Boyd
Chambersburg,PA
Summary
I am pursuing a full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. I am a dedicated administrative professional with successful experience in fast-paced office settings, a hardworking team player with expertise in completing various clerical tasks and offering staff support. I am a responsible, punctual and productive professional when working with little to no supervision. I am detail-oriented with experience in customer service, data entry and office management.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrative Assistant/Direct Care Worker
Golden Heart’s Home Health LLC.
Chambersburg, USA
08.2020 - Current
- Greet incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintain confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Answer multi-line phone system, routing calls, and delivering messages.
- Assist in completing weekly payroll for approximately 80 employees.
- I assist in managing daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
- Improve staffing during busy periods by creating employee schedules and monitoring call-offs.
- Serve as liaison between management and staff, effectively resolving conflicts and fostering positive relationships.
- Maintain professional demeanor by staying calm when addressing unhappy or angry customers.
- Organize company events and meetings, contributing to an engaging workplace culture that promoted collaboration among employees.
- Assist with billing procedures to ensure accurate invoicing and prompt payment from patients and insurance companies.
- Resolve staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Demonstrate excellent multitasking abilities while simultaneously handling various administrative tasks such as answering phones, greeting patients, and data entry.
- Fill in as office manager as needed.
- Manage accounts and perform bookkeeping
- Create and maintain filling systems, both electronic and hard copies
- Handle sensitive patient information with utmost discretion, adhering to HIPAA guidelines at all times.
- Fill in as a Direct Care Worker as needed
- Assist patients as needed with walking, dressing, bathing, and feeding
- Maintain accurate records of patient visits and treatments in patient medical files.
- Transport patients to and from appointments, assisting with getting in and out of vehicles.
- Schedule patients for appointments and maintain master calendar.
- Administer medications and treatments as prescribed by physicians.
Cashier
Shop and Save
Chambersburg, PA
06.2018 - 08.2020
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Worked with floor team and managers to meet wide range of customer needs.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
Education
High School Diploma -
Chambersburg Area School District
Chambersburg06-2018
Skills
- Client Support
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Time management
- Microsoft Excel
- Critical thinking
- Microsoft PowerPoint
- Complex Problem-solving
- Strategic planning
- Accounting support
- Scheduling and calendar management
Accomplishments
- Earned Cooperative Education Award in 2018.
- Scheduling - Communicated with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
- Completed payroll for staff of 80 direct reports.
Certification
Cooperative Education Certificate
Timeline
Administrative Assistant/Direct Care Worker
Golden Heart’s Home Health LLC.
08.2020 - Current
Cashier
Shop and Save
06.2018 - 08.2020
High School Diploma -
Chambersburg Area School District