Brianna Bracewell
Lawtey
Summary
Member Service Advisor with background in providing high-quality support to members. Skilled in solving complex problems, maintaining member satisfaction and promoting services. Strong interpersonal skills and ability to work effectively with diverse teams have contributed to success in previous roles. Proven track record of improving operational efficiency and elevating customer service experience.
Overview
4
4
years of professional experience
2024
2024
years of post-secondary education
Work History
Member Service Advisor
Radiant Credit Union
Gainesville
06.2025 - Current
- Assisted members with account inquiries and transaction processing.
- Educated clients on credit union products and services available.
- Handled member complaints and resolved issues effectively.
- Assisted clients in understanding IRA options and account features.
- Managed documentation for new IRA accounts and transfers efficiently.
- Assisted customers with inquiries about lending products and services.
- Advised customers on the various types of loans available that best meet their individual needs.
- Assisted customers in understanding loan terms and conditions.
- Open POA, Trust, Minor, and regular accounts.
Teller
GeoVista Credit Union
Fort Stewart
06.2023 - 06.2025
- Processed customer transactions accurately and efficiently.
- Assisted members with account inquiries and product information.
- Balanced cash drawer daily to ensure accuracy.
- Promoted credit union services to enhance member engagement.
- Maintained a clean and organized work environment for customers.
- Resolved member concerns through effective communication skills.
- Collaborated with team members to streamline operations and improve service delivery.
- Trained new staff on procedures and customer service standards.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Verified customers' identification to ensure compliance with laws and regulations.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Followed up on requests from customers in a timely manner.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
Hostess/Server
Laredos Mexican Restaurant
Starke
11.2021 - 05.2023
- Greeted and seated guests promptly to enhance dining experience.
- Managed reservation system to optimize table turnover and guest flow.
- Coordinated with kitchen staff to ensure timely service for all patrons.
- Provided menus and explained daily specials to inform customers effectively.
- Handled guest inquiries and resolved seating issues with professionalism.
- Maintained cleanliness of entrance and waiting areas to create welcoming atmosphere.
- Collaborated with servers to ensure seamless communication during busy shifts.
- Greeted guests warmly upon arrival, seating them promptly.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
Education
Bradford Highschool
Starke, FloridaSkills
- Account management
- Transaction processing
- Complaint resolution
- IRA knowledge
- Lending and documentation experience
- Multitasking
- Call center time
- Problem solving skills
- Money handling
Timeline
Member Service Advisor
Radiant Credit Union
06.2025 - Current
Teller
GeoVista Credit Union
06.2023 - 06.2025
Hostess/Server
Laredos Mexican Restaurant
11.2021 - 05.2023
Bradford Highschool