Brianna Bridges
Milwaukee,WI
Summary
Accomplished Assistant Store Manager at Walgreens, adept in team leadership and inventory control, significantly enhanced customer satisfaction through strategic improvements and personalized service. Excelled in hiring and training, fostering a culture of excellence. Leveraged problem-solving skills to streamline operations, achieving notable efficiency. Demonstrated empathy and support as a Personal Caregiver, ensuring client well-being and trust.
Professional in retail management with solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Walgreens
12.2021 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
Personal Caregiver
Natural Care Services
06.2017 - 11.2021
- Maintained clean, safe, and well-organized patient environment.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Ensured client safety by closely monitoring their health conditions and promptly addressing any concerns or emergencies.
- Optimized meal planning according to dietary requirements, promoting healthy eating habits for improved health outcomes.
- Developed positive relationships with clients by demonstrating empathy, patience, flexibility, which led to increased trust between caregiver and client.
- Provided emotional support for clients during difficult times, fostering trust and strong rapport.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
- Efficiently managed schedules, coordinating appointments with healthcare providers while minimizing disruptions to clients'' daily routines.
- Facilitated smooth transitions between medical appointments, therapy sessions, and other activities as needed for the client''s overall wellness journey.
Education
Medical Assistant Certification - Medical Assistant
Milwaukee Career College
3077 N Mayfair Rd #30006-2010
Rufus King High School
1801 W Olive St05-2009
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Inventory control
- Store organization
- Time management
- Team building and leadership
- Store opening and closing
- Team management
- POS systems
- Hiring and training
- Employee scheduling
Accomplishments
- Supervised team of 10+ staff members.
- Achieved different holiday/regular promotions by completing stocking and display task with accuracy and efficiency.
Certification
- OSHA Certified
- Wisconsin Driver's License
Timeline
Assistant Store Manager
Walgreens
12.2021 - Current
Personal Caregiver
Natural Care Services
06.2017 - 11.2021
Medical Assistant Certification - Medical Assistant
Milwaukee Career College
Rufus King High School
Similar Profiles
Abigail BradenAbigail Braden
Store Manager at WalgreensStore Manager at Walgreens
Joseph MarkarianJoseph Markarian
Emerging Store Manager at WalgreensEmerging Store Manager at Walgreens
Claire ZookskiClaire Zookski
Manager, IM Process Enablement at WalgreensManager, IM Process Enablement at Walgreens
Cyntia RamseyCyntia Ramsey
Senior Pharmacy Technician at WalgreensSenior Pharmacy Technician at Walgreens
Robert SantoRobert Santo
Pattern Maker at B & E Pattern Co., Inc.Pattern Maker at B & E Pattern Co., Inc.