Summary
Overview
Work History
Education
Skills
Timeline
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Brianna Bright

Summary

Experienced leader with strong background in customer service, team guidance, and managing complex projects. Equipped with strong problem-solving skills, a willingness to learn, and excellent communication skills. Known for compassion, creativity, and commitment to excellence. Prepared to start career using attained education to make meaningful differences in individual's lives.

Overview

8
8
years of professional experience

Work History

Shop Manager

James Coffee Company
07.2023 - Current
  • Represented and enforced company standards and protocols.
  • Trained and educated baristas with relevant skills and coffee knowledge.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Managed inventory control, cash control, and store opening and closing procedures.

Shift Lead

Leap Coffee
08.2022 - 08.2023
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained and mentored new employees to maximize team performance.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Barista

Coffee Noir
09.2018 - 08.2022
  • Provided excellent customer service and salesmanship.
  • Managed orders in a fast-paced environment in a friendly manner.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

Bartender

Proper Brewing Co.
04.2021 - 02.2022
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Kept bar presentable and well-stocked to meet customer needs.

Senior Staff Mentor

LifeLine for Youth
08.2016 - 06.2017
  • Practiced empathy and patience with all at-risk youths while maintaining their safety and well-being.
  • Curated individualized treatment plans and education for patients.
  • Taught and created specialized therapeutic groups specific to different areas of recovery and wellness.
  • Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
  • Maintained strict confidentiality in all situations unless abuse, neglect, or threats identified.

Education

Certified Nutrition Coach -

National Academy of Sports Medicine
05.2023

Certified Personal Trainer -

National Academy of Sports Medicine
08.2022

Psychology Bachelor of Science - undefined

University of Utah
Salt Lake City, UT
07.2020

Applied Positive Psychology Certificate -

University of Utah
Salt Lake City, UT
07.2020

High School Diploma -

Layton High School
Layton, UT
06.2016

Skills

  • Teamwork and collaboration
  • Efficient time management
  • Customer service-oriented
  • Self-starter and natural leader
  • Ability to prioritize and multitask
  • Excellent interpersonal communication skills
  • Calm under pressure
  • Creative and proactive problem solving
  • Adaptable to rapidly changing environments

Timeline

Shop Manager

James Coffee Company
07.2023 - Current

Shift Lead

Leap Coffee
08.2022 - 08.2023

Bartender

Proper Brewing Co.
04.2021 - 02.2022

Barista

Coffee Noir
09.2018 - 08.2022

Senior Staff Mentor

LifeLine for Youth
08.2016 - 06.2017

Certified Nutrition Coach -

National Academy of Sports Medicine

Certified Personal Trainer -

National Academy of Sports Medicine

Psychology Bachelor of Science - undefined

University of Utah

Applied Positive Psychology Certificate -

University of Utah

High School Diploma -

Layton High School

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Brianna Bright