Brianna Brooks
Baltimore,MD
Summary
Dynamic and reliable professional with extensive experience at Phoenix Theaters, excelling in customer service and cash handling. Proven ability to build strong relationships with diverse customers while maintaining a clean and safe environment. Recognized for adaptability and teamwork, consistently prioritizing customer needs to enhance satisfaction and loyalty.
Offering collaborative and customer-focused approach with strong desire to learn and grow within hospitality industry. Brings understanding of customer service principles and ability to quickly adapt to new tasks and environments. Ready to use and develop communication and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Floor Staff Member
Phoenix Theaters
Columbia, MD
04.2025 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Utilized strong communication skills when interacting with both customers and colleagues, effectively conveying relevant information as necessary for successful daily operations.
- Maintained a positive attitude throughout each shift, effectively navigating challenges and fostering a pleasant work environment for both staff and customers.
Floor Staff Member
Cinemark Theaters
Columbia, MD
12.2023 - 04.2025
- Assisted with store opening and closing procedures, ensuring thorough preparation for each day''s business activities.
- Built productive relationships with customers to establish trust, rapport and increase satisfaction.
- Monitored customers for signs of security concerns and escalated issues to management.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Cashier
MISSION BBQ
Reisterstown, MD
02.2023 - 05.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
Education
Hammond High School
Columbia, MDSkills
- Cleanliness and hygiene
- Workplace safety
- Patience and empathy
- Professional appearance
- Customer service
- Store cleaning
- Friendly and helpful
- Reliable and responsible
- Store opening and closing
- Organization
- Honest and dependable
- Team cooperation
- Adaptable and flexible
- Attention to detail
- Inventory and stocking
- Team leadership
- Decision-making
- Engaging with diverse customers
- Excellent written and verbal communication
- Flexible hours
- Staff support
Timeline
Floor Staff Member
Phoenix Theaters
04.2025 - Current
Floor Staff Member
Cinemark Theaters
12.2023 - 04.2025
Cashier
MISSION BBQ
02.2023 - 05.2023
Hammond High School