Brianna Bullard
Matthews,NC
Summary
Dynamic manager with a proven track record at Mr. Tokyo Japanese Restaurant, excelling in customer service and team leadership. Enhanced guest satisfaction through effective conflict resolution and staff training, while implementing efficient operations management systems. Recognized for fostering a positive work environment and optimizing event coordination for memorable dining experiences.
Overview
3
3
years of professional experience
Work History
Manager
Mr. Tokyo Japanese Restaurant
Matthews, NC
05.2025 - Current
- Led daily operations ensuring high-quality service and guest satisfaction.
- Trained and mentored staff on restaurant protocols and customer service standards.
- Implemented inventory management systems to streamline supply ordering processes.
- Developed and maintained positive relationships with vendors for efficient supply chain management.
- Coordinated special events, optimizing menu offerings and guest experiences.
- Established training programs to improve staff performance and retention rates.
- Oversaw compliance with health and safety regulations, maintaining a clean environment.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Host/Busser
Mr. Tokyo Japanese Restaurant
Matthews, NC
02.2024 - 05.2025
- Greeted and seated guests, ensuring a positive first impression of the restaurant experience.
- Managed reservation system, optimizing table turnover during peak hours.
- Assisted with menu explanations, enhancing customer understanding of Japanese cuisine offerings.
- Coordinated with kitchen staff to ensure timely food delivery and guest satisfaction.
- Monitored dining area for cleanliness and organization, contributing to overall ambiance.
- Handled guest inquiries and concerns, fostering a welcoming environment for patrons.
- Trained new hosts on service standards and restaurant protocols to maintain quality.
- Collaborated with team members to streamline front-of-house operations and improve efficiency.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
PartyPro
BounceU
Matthews, NC
09.2023 - 11.2023
- Assisted in planning and executing various party events for diverse clientele.
- Coordinated logistics, including setup, teardown, and equipment management for events.
- Ensured adherence to safety protocols while supervising event activities and participants.
- Developed engaging party themes and activities tailored to children's interests and age groups.
- Maintained inventory of supplies, ensuring availability for seamless event execution.
- Collaborated with team members to enhance customer service experience during the parties.
Education
High School Diploma -
Queens Grant High School
Mint Hill, NC06.2025
Skills
Customer service
Team leadership
Time management
Decision-making
Verbal and written communication
Complex Problem-solving
Staff training and development
Staff management
Operations management
Conflict resolution
Timeline
Manager
Mr. Tokyo Japanese Restaurant
05.2025 - Current
Host/Busser
Mr. Tokyo Japanese Restaurant
02.2024 - 05.2025
PartyPro
BounceU
09.2023 - 11.2023
High School Diploma -
Queens Grant High School