BRIANNA BUTLER
Greenbelt,MD
Summary
Disciplined security professional experienced in enforcing safety protocols, protecting property and monitoring suspicious activity. Possesses excellent communication and customer service skills. Dedicated to providing safe and secure environments for clients and employees. Highly motivated candidate equipped to support safety and security of people and property. Experienced in assessing and resolving complex security and safety issues with proven record of maintaining a professional demeanor in high-pressure situations. Demonstrated ability to remain alert and take appropriate action in emergency situations.
Overview
2026
2026
years of professional experience
Work History
Concierge Manager
Capitol Concierge
Arlington, VA
2024 - Current
- Supervise daily concierge operations ensuring a high standard of service for tenants and visitors
- Train and mentor concierge staff to deliver consistent, professional customer service
- Coordinate with building management and security to resolve tenant concerns quickly and efficiently
- Develop schedules and oversee staffing to maintain full coverage at all times
- Generate reports and maintain records to track performance and incidents
Site Supervisor
Allied Universal
Washington, DC
07.2023 - 2024
- Managed daily operations, including scheduling, budgeting, and quality control
- Provided guidance and direction to employees when needed
Security Officer
Allied Universal
Washington, DC
03.2022 - 07.2023
- Patrolled premises regularly to maintain order and establish security presence
- Utilized strong communication skills to interact with staff, guests, vendors and law enforcement personnel in a professional manner
- Observed, reported and documented suspicious activities to management
- Prepared detailed reports of security incidents and investigations
- Maintained daily logs of all activity occurring on the premises
Customer Service Sales Representative
The Home Dept Inc.
College Park, MD
09.2015 - 01.2018
- Achieved monthly sales goals by actively engaging customers in conversations about their needs and interests
- Handled escalated calls from dissatisfied customers in a professional manner while seeking resolution within established guidelines
Teacher's Assistant
Childway Early Learning Center
Silver Spring, MD
06.2013 - 07.2015
- Prepared classroom for daily lessons and cleaned and organized between classes
- Took attendance and kept track of evaluations and paperwork
- Supervised students during lunch periods, recesses, assemblies, and other special events
- Communicated regularly with parents regarding their child's academic progress and behavior in the classroom
- Supervised students to proactively identify and resolve disputes or safety hazards
Education
Bachelor of Science (B.S.) - Business Administration and Management
Purdue University
West Lafayette, IN05.2021
Skills
- Safety and Security
- Report Writing
- Risk Analysis Training
References
References available upon request
Timeline
Site Supervisor
Allied Universal
07.2023 - 2024
Security Officer
Allied Universal
03.2022 - 07.2023
Customer Service Sales Representative
The Home Dept Inc.
09.2015 - 01.2018
Teacher's Assistant
Childway Early Learning Center
06.2013 - 07.2015
Bachelor of Science (B.S.) - Business Administration and Management
Purdue University
Concierge Manager
Capitol Concierge
2024 - Current