Willie Clinton
Tampa,FL
Summary
Versatile and motivated professional with extensive experience in supervision, claims management, corporate training, and security operations. Proven ability to lead teams, manage client relationships, and ensure operational excellence across diverse industries. Adept at problem-solving, conflict resolution, and implementing efficient systems to meet organizational goals. Skilled in communication, negotiation, and analytical assessment with a strong commitment to safety, productivity, and continuous improvement. Known for adaptability, professionalism, and a results-driven approach in fast-paced environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Concierge Manager
NFC Amenity
08.2024 - Current
- Greets and assists guests or clients upon arrival.
Provides information about local attractions, restaurants, and services.
Makes reservations for dining, transportation, or entertainment.
Coordinates with housekeeping, valet, and other departments to meet guest needs.
Handles incoming calls and messages for guests.
Manages guest complaints or requests promptly and professionally.
Maintains records of guest preferences and service requests.
Offers personalized recommendations to enhance the guest experience.
Ensures a welcoming and organized lobby or front desk area.
Supervisor
YMCA
08.2021 - 05.2024
- Organized and participated in monthly on-site meetings with clientele and subcontractors.
- Inspected posts as scheduled and met with subordinates to outline daily tasks and priorities.
- Resolved work issues and team conflicts to promote progress on complex projects.
- Communicated daily progress and incident reports to clients and corporate offices.
- Supervised crew to facilitate top quality and achievement of project milestones.
- Led safety training and daily meetings to update teams and reduce hazards.
- Contributed to creating productive work culture and safe work environment during nuclear facility construction operations.
Claims Adjuster
Farmers Insurance Group
06.2023 - 04.2024
- Use estimating software to build estimates within internal system (Acculynx), Xactimate, and Symbility
- Be able to identify if storm damage is present or not from photos and documentation from an on-site inspection conducted by field inspector and complete damage analysis
- Manage and negotiate estimates and supplements with insurance carriers
- Manage communication with insurance partners by providing claim updates and establish rapport to maintain relationships for faster claims processing time
- Completes and maintains records, reports and files
- All other duties as assigned
Corporate Trainer
Pinepoint Marketing
12.2021 - 01.2023
- Administered assessments during and after training and provided leaders with feedback about individual strengths and training requirements.
- Boosted confidence of employees by providing skilled training to improve knowledge and productivity.
- Trained new technical trainers to promote consistency in customer service and quality.
- Participated in professional organizations and pursued educational opportunities to upgrade job knowledge and training skills.
- Wrote, optimized and monitored training processes.
- Prepared digital training materials including workbooks, manuals and self-paced guides.
Security Officer
G4S
08.2018 - 08.2020
- Guarded restricted areas to prevent unauthorized entry.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
- Completed incident reports to record security or loss prevention incidents.
- Reported safety hazards for remediation response.
- Trained new security officers on safety protocols and company standards.
- Supervised property entrances and exits and monitored employee safety.
- Detected and reported unauthorized personnel and activities.
Athletic Event Manager
ArbiterSports
05.2015 - 05.2018
- Handled client questions and concerns via different communication channels to deliver exceptional customer service.
- Coached and counseled employees to reflect company service standards and procedures.
- Hired and trained staff for cross-functional assignments and verified employee knowledge of specific procedures related to each event type.
- Assigned tasks and work hours to staff.
Education
High school diploma - undefined
Poinciana High School
Tampa, FL06.2018
Skills
- Applied Behavior Analysis
- Event Planning
- Security
- Management
- Supervising Experience
- Auto estimating
- Contracts
- Negotiation
- Microsoft Excel
- Time management
- Medicare
- Typing
- Computer literacy
- Analysis skills
- Personal Training
Certification
- CPR Certification
- Certified Personal Trainer
- ACA Entry-Level Program Staff Certificate
- May 2024 to Present
- Accredited Claims Adjuster Course.
Timeline
Concierge Manager
NFC Amenity
08.2024 - Current
Claims Adjuster
Farmers Insurance Group
06.2023 - 04.2024
Corporate Trainer
Pinepoint Marketing
12.2021 - 01.2023
Supervisor
YMCA
08.2021 - 05.2024
Security Officer
G4S
08.2018 - 08.2020
Athletic Event Manager
ArbiterSports
05.2015 - 05.2018
High school diploma - undefined
Poinciana High School