Summary
Overview
Work History
Education
Skills
Timeline
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Brianna Campbell

Streator,IL

Summary

People-oriented Shift Leader successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets.

Overview

6
6
years of professional experience

Work History

Shift Supervisor

Starbucks
Ottawa, IL
05.2023 - 01.2024
  • Communicated clearly with employees regarding job duties, expectations, and policies.
  • Assigned tasks to team members based on their strengths and skill sets.
  • Coached team members to increase productivity and reduce workplace accidents.
  • Planned and managed resources to consistently meet production, quality and cost goals.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.

General Manager

Toppings Pizza
Streator, IL
06.2019 - 05.2023
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Created effective business plans to focus strategic decisions on long-term objectives.

Customer Service Representative

Teleperformance USA
Streator, IL
02.2018 - 11.2019
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Made outbound calls to obtain account information.
  • Developed strong relationships with customers by providing personalized assistance and support.

Education

Bachelor of Applied Studies - Humanistic Science

International Church of Metaphysical Humanism
North Port, FL
07-2021

High School Diploma -

Joliet Central High School
Joliet, IL
05-2016

Skills

  • Schedule Management
  • Inventory Control
  • Safety Reviews
  • Customer-Oriented
  • Conflict Resolution Techniques
  • Account Updating
  • Inbound and Outbound Calling
  • Strategic Planning
  • Goal-Oriented

Timeline

Shift Supervisor

Starbucks
05.2023 - 01.2024

General Manager

Toppings Pizza
06.2019 - 05.2023

Customer Service Representative

Teleperformance USA
02.2018 - 11.2019

Bachelor of Applied Studies - Humanistic Science

International Church of Metaphysical Humanism

High School Diploma -

Joliet Central High School

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Brianna Campbell