Brianna Castile
Reynoldsburg,OH
Summary
Dynamic professional with proven expertise in customer service and conflict resolution, honed at Cracker Barrell Old Country Store. Excelled in high-stress situations, enhancing customer loyalty through empathetic complaint handling. Skilled in quality control, significantly contributing to operational efficiency. Demonstrates exceptional active listening and critical thinking abilities, ensuring customer satisfaction and repeat business.
Overview
4
4
years of professional experience
Work History
Customer Service Representative/ To Go Server
Cracker Barrell Old Country Store
10.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Picker Packer
Victoria Secret
02.2021 - 10.2022
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping loads
Education
High School Diploma -
Pickerington North
Pickerington, OH05-2020
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Conflict resolution
- Complaint resolution
- Payment processing
- Order processing
Timeline
Customer Service Representative/ To Go Server
Cracker Barrell Old Country Store
10.2022 - Current
Picker Packer
Victoria Secret
02.2021 - 10.2022
High School Diploma -
Pickerington North
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