Brianna Castillo
Las Vegas,NV
Summary
Dedicated front office receptionist with a solid background in managing front desk operations and ensuring smooth daily workflow. Proven ability to handle high-volume environments and effectively address guest inquiries and concerns. Demonstrated excellent communication and organizational skills to enhance guest experiences and support team objectives.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Children’s Heart Center
Las Vegas, NV
12.2024 - Current
- Assisted visitors by providing directions and information about services, enhancing customer experience.
- Maintained accurate records of visitor logs and appointment schedules, ensuring data integrity and confidentiality.
- Scheduled and coordinated appointments.
- Collected fees, and payments.
- Managed front desk operations, ensuring smooth check-in and check-out processes for patients .
Medical Assistant
Rapid Care Medical Clinic
Las Vegas, NV, USA
10.2022 - Current
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Responded to patient callbacks and phone-in prescription refill requests.
Sales Associate
Aeropostal
Las Vegas, NV, USA
08.2021 - 01.2022
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Collected payments and provided accurate change.
Sandwich Artist
SUBWAYRestaurants
Las Vegas, NV, USA
05.2020 - 10.2020
- Completed opening, closing and shift change tasks by following company guidelines.
- Kept customer and food preparation areas clean and well-organized.
- Used POS system and cash register to receive payments by cash, check, credit card and voucher.
Education
Medical Assisting - undefined
Northwest Career College
Las Vegas, NV10.2022
High School Diploma - undefined
Ed W Clark High School
Las Vegas, NV05.2021
Skills
- Understands Medical Procedures
- Professional Bedside Manner
- Charting Expertise
- HIPAA Compliance
- Multitasking and Prioritization
- Operating EKG Equipment
- Coordinating Drug Refills
- Appointment Scheduling
- Time Management
- Critical Thinking
- Updating Medical Records
- Medication Administration
- Customer service
- Attention to detail
- Time management
- Cash handling
- Data entry
- Scheduling
- Administrative skills
Certification
Certified Medical Assistant
Languages
Spanish
Full Professional
Timeline
Front Desk Receptionist
Children’s Heart Center
12.2024 - Current
Medical Assistant
Rapid Care Medical Clinic
10.2022 - Current
Sales Associate
Aeropostal
08.2021 - 01.2022
Sandwich Artist
SUBWAYRestaurants
05.2020 - 10.2020
Medical Assisting - undefined
Northwest Career College
High School Diploma - undefined
Ed W Clark High School