Brianna Caswell
Montgomery,Alabama
Summary
Skilled in Microsoft Excel and demonstrating exceptional attention to detail, I significantly enhanced customer satisfaction at Verizon Wireless by efficiently resolving claims and inquiries. My experience spans data entry and customer service, where I've consistently maintained professionalism and accuracy, driving increased loyalty and operational excellence.
Overview
2025
2025
years of professional experience
Work History
Data Entry Clerk
Apple
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
Customer Service Representative
Everest Group
04.2020 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Claims Representative
Verizon Wireless
01.2020 - Current
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
Education
Sidney Lanier High Schiil
Montgomery05.2014
Skills
- Data entry
- Microsoft Word
- Microsoft Excel
- Attention to detail
Timeline
Customer Service Representative
Everest Group
04.2020 - Current
Claims Representative
Verizon Wireless
01.2020 - Current
Data Entry Clerk
Apple
Sidney Lanier High Schiil
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