Brianna Chatman
Hermiston
Summary
Detail-oriented and reliable professional with experience in customer service and financial services. Skilled in communication, problem-solving, and handling sensitive information with accuracy and professionalism. Proven ability to manage multiple tasks in fast-paced environments while maintaining a high level of organization and efficiency. Self-motivated and capable of working independently, with strong time management skills and the ability to adapt to digital tools and remote work environments. Seeking a stable, growth-oriented opportunity where strong administrative and interpersonal skills can contribute to team success.
Overview
5
5
years of professional experience
2019
2019
years of post-secondary education
Work History
Transit Security Officer
Allied Universal Security Services
Portland
10.2023 - 04.2025
- Monitored transit environments for safety and security incidents.
- Conducted regular inspections of facilities and equipment for safety compliance.
- Responded to emergencies and coordinated with law enforcement as needed.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Retail Sales Associate
Marshalls & HomeGoods
Lakewood
03.2020 - 09.2021
- Assisted customers in locating merchandise and answering product inquiries.
- Organized store displays to enhance product visibility and customer engagement.
- Processed transactions accurately and efficiently at the cash register.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
Member Service Specialist
Crunch Fitness
Hillsboro
11.2020 - 06.2021
- Assisted members with inquiries regarding services and facilities.
- Trained new staff on customer service protocols and systems.
- Managed member accounts, including billing and membership changes.
- Performed daily audits of teller drawers to ensure compliance with security regulations.
- Provided exceptional customer service to members and guests by answering inquiries, resolving complaints, and providing information in a timely manner.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
Bachelor of Science - Cyber Security And Information Assurance
Western Governors University
Salt Lake City, UT 02.2026 - 03.2026
Artesia High School
Lakewood, CASkills
- Customer service
- Cybersecurity fundamentals
- Team collaboration
- Retail merchandising expertise
- Shelf stocking
- Retail sales
- Retail store operations
- Inventory audits
- Customer assistance
- Backroom organization
- Policy and procedure adherence
- POS system operation
- Flexible schedule
- Friendly and outgoing
- Teamwork
- Customer engagement
- Problem solving
- Customer service background
- IT customer service
- Customer service and communication skills
Timeline
Bachelor of Science - Cyber Security And Information Assurance
Western Governors University
02.2026 - 03.2026
Transit Security Officer
Allied Universal Security Services
10.2023 - 04.2025
Member Service Specialist
Crunch Fitness
11.2020 - 06.2021
Retail Sales Associate
Marshalls & HomeGoods
03.2020 - 09.2021
Artesia High School