Brianna M. Cinelli
TSA
East Boston,MA
9
years of professional experience
Dynamic and dependable professional, excelling in customer service and emergency preparedness. Proven ability to maintain safety and efficiency in high-pressure environments while fostering positive relationships. Skilled in critical thinking and organization, ensuring smooth operations and high satisfaction among clients and passengers alike.
Work History
Transportation Security Officer
1 Year 5 Months- Perform thorough checks of individuals, belongings, and cargo using metal detectors, wands, and X-ray screening machines to ensure security compliance.
- Coordinate and manage passenger traffic flow through airport security checkpoints to minimize wait times and ensure efficient processing.
- Utilize strong communication skills to address passenger concerns or inquiries related to transportation security processes.
- Deliver exceptional customer service, ensuring positive passenger experiences and satisfaction.
Dog Daycare Attendant
7 Months- Cultivated lasting client relationships and built trust with animals through consistent interaction.
- Resolved behavioral issues among dogs through targeted interventions.
- Developed and implemented enrichment programs to enhance dog behavior and socialization skills.
Dog Daycare Attendant/Driver
1 Year- Communicated with dog owners regarding daily activities and any notable incidents to enhance owner engagement.
- Enforced daycare policies and procedures to ensure compliance with operational standards and enhance safety.
- Maintained clean and sanitary environments through regular cleaning routines and inspections.
- Communicated professionally with pet owners via phone, email, and text.
Customer Service Representative
1 Year 1 Month- Enhanced customer satisfaction by resolving issues through knowledgeable, friendly service.
- Guided customers on billing procedures, processed payments, and assisted with payment option setups.
- Managed appointment scheduling and follow-ups to ensure optimal client experience.
- Maintained accurate records in practice management software to ensure seamless operations.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Cashier/Merchandiser
4 Years- Maintained store appearance by effectively arranging and replenishing displays and merchandise racks, enhancing customer shopping experience.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Acquired knowledge of departmental roles to ensure seamless coverage and operational efficiency.
- Learned roles of other departments to provide coverage and keep store operational.
- Analyzed inventory data to optimize stock levels and reduce excess items.
Education
High School Diploma
Some College (No Degree) - Criminal Justice
Skills
Security documentation
Risk assessment
Attention to detail
Organization and time management
Customer service and assistance
Communication
Critical thinking
Dependability
Inventory control
Teamwork and collaboration
Timeline
Transportation Security Officer
TSA
03.2025 - CurrentRead More
Dog Daycare Attendant
Habor Hounds
08.2024 - 03.2025Read More
Dog Daycare Attendant/Driver
Dogfather, LLC
08.2023 - 08.2024Read More
Customer Service Representative
VCA Animal Hospitals
04.2022 - 05.2023Read More
Cashier/Merchandiser
Costco Wholesale
06.2017 - 06.2021Read More
East Boston High School
High School Diploma
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Bunker Hill Community College
Some College (No Degree) from Criminal Justice
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