Brianna Coleman
Fresno,CA
Summary
Results-driven Retail Store Lead known for high productivity and efficient task completion. Skilled in inventory management, customer service, and sales strategies. Excel at team leadership, problem-solving, and adaptability, ensuring seamless store operations and positive customer experiences.
Overview
5
5
years of professional experience
Work History
Retail Store Lead
Jos. A. Bank
Fresno, CA
12.2021 - Current
- Supervised daily store operations, ensuring adherence to high service standards and enhancing customer satisfaction.
- Trained and mentored new staff on customer engagement techniques.
- Developed associate schedules to align team availability with peak operational needs, improving overall store performance.
- Managed inventory levels and organized merchandise displays effectively.
- Managed supply ordering to maintain optimal inventory levels and support seamless store operation's
- Executed promotional displays to enhance product visibility and appeal.
- Resolved customer inquiries and concerns to ensure satisfaction.
- Oversaw cash handling processes for accuracy and security.
- Handled shipping, receiving processes for incoming, outgoing packages using established protocols.
Retail Sales Associate
Jos. A. Bank
Fresno
07.2021 - 12.2021
- Assisted customers with product selection and provided personalized recommendations.
- Engaged with customers to create a welcoming shopping environment consistently.
- Processed sales transactions accurately using point-of-sale systems.
- Maintained store organization and ensured merchandise was displayed attractively.
- Updated product knowledge through training sessions and vendor communications.
Education
Bullard High School
Fresno, CASkills
- Inventory management
- Visual merchandising
- Staff training
- Customer engagement
- Cash handling
- Supply ordering
- Scheduling and timekeeping
- Store operations
- Team leadership
Timeline
Retail Store Lead
Jos. A. Bank
12.2021 - Current
Retail Sales Associate
Jos. A. Bank
07.2021 - 12.2021
Bullard High School