Ellianna Novak
Yarmouth
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
2019
2019
years of post-secondary education
Work History
Retail Store Lead
Melissa McNeboe
Yarmouth
04.2024 - Current
- Managed daily store operations and ensured efficient workflow.
- Trained and supervised team members.
- Assisted customers with product selection and inquiries.
- Maintained accurate inventory levels through regular stock checks.
- Collaborated with management to resolve customer complaints.
- Monitored cash registers during peak hours to ensure accuracy of transactions.
- Dealt with customer complaints and rectified product and service issues.
- Handled shipping, receiving processes for incoming, outgoing packages.
- Maintained cleanliness of store by delegating tasks.
- Supervised staff members to ensure quality customer service was provided.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Recommended, selected and located merchandise based on customer desires.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Baker
Pineland Farms
New Gloucester
04.2024 - 09.2024
- Prepared a variety of baked goods using high-quality ingredients.
- Operated ovens and mixers to produce consistent bakery products.
- Maintained cleanliness and organization in the baking area.
- Collaborated with team members to meet daily production goals.
- Cleaned work areas, utensils, equipment and surfaces between batches of products.
- Ensured that all health regulations were followed at all times while working in the kitchen.
- Packaged finished products into boxes or containers for delivery or sale in store.
- Baked fresh bread and pastries for cafes and restaurants.
- Prepared dough for a variety of bakery items such as breads, pastries, pies, cakes and cookies.
- Wrapped items in plastic in preparation for display and to sell to customers.
- Created new recipes using available ingredients and for special occasions.
Kitchen Hand and Carhop
Sonic Drive-In
Hendersonville
03.2018 - 02.2024
- Maintained cleanliness in kitchen according to code.
- Assisted cooks by preparing ingredients and assembling menu items quickly.
- Operated kitchen equipment, including fryers, grills, and dishwashers safely.
- Assembled and served meals according to specific guest requirements.
- Welcomed and thanked guests to demonstrate appreciation.
- Maintained high standards of customer service during busy work shifts and fast-paced operations.
- Managed multiple orders simultaneously, optimizing delivery time.
- Processed payments, handling cash and credit transactions with precision.
- Performed vehicle-side service with a smile, enhancing the dining experience.
- Assisted in kitchen duties, including food prep, packaging and taking orders.
- Kept up on menu changes and promotional items to accurately inform customers.
- Restocked kitchen supplies by rotating food according to dates.
- Independently resolved customer concerns to correct problems.
- Completed orders by making specialty shakes and ice cream desserts.
- Completed opening, closing, and shift change tasks by following company guidelines.
- Trained new team members on carhop duties and customer service standards.
Education
Esthetician License - Esthetics
Paul Mitchell The School
10.2020 - 03.2021
Station Camp High School
Hendersonville, TennesseeSkills
- Inventory management
- Visual merchandising
- Customer service training
- Cash handling
- Problem solving
- Customer engagement
- Team leadership
- Multitasking Abilities
References
References available upon request.
Timeline
Retail Store Lead
Melissa McNeboe
04.2024 - Current
Baker
Pineland Farms
04.2024 - 09.2024
Esthetician License - Esthetics
Paul Mitchell The School
10.2020 - 03.2021
Kitchen Hand and Carhop
Sonic Drive-In
03.2018 - 02.2024
Station Camp High School