Brianna Concepcion
Miami,FL
Summary
Customer-focused professional with expertise in customer service and data analysis. Attends clients to improve satisfaction and efficiency. Experienced in navigating regulatory requirements through effective communication across various channels.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Health Insurance Agent
Your Choice Insurance Agency
Miami, FL
2024.05 - Current
- Assisted clients in selecting appropriate health insurance plans.
- Educated customers on policy features and benefits.
- Processed applications and maintained client records efficiently.
- Conducted follow-ups to ensure customer satisfaction with services.
Front of the house Shift Leader
Diced
Miami, Florida
2021.04 - 2024.05
- Provided attentive service to guests in a fast-paced dining environment.
- Resolved customer inquiries and complaints to enhance satisfaction levels.
- Trained new cashiers on company policies and customer service techniques.
- Managed cash register operations, maintaining accuracy in transactions.
- Maintained cleanliness of workstations and adhered to food safety standards.
- Collaborated with coworkers to complete cleaning assignments efficiently.
- Prepared ingredients for daily menu items in the kitchen.
Education
Bachelor of Arts - Psychology
Florida International University
Miami, FL2026-12
Skills
- Client relationship management
- Customer service
- Problem solving
- Project management
- Data analysis
- Interpersonal communication
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Health Insurance Agent
Your Choice Insurance Agency
2024.05 - Current
Front of the house Shift Leader
Diced
2021.04 - 2024.05
Bachelor of Arts - Psychology
Florida International University