Brianna Contreras
San Antonio,TX
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
International Bank Of Commerce
08.2021 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Cross-trained and provided backup support for organizational leadership.
- Provided primary customer support to internal and external customers.
Education
Diploma -
Douglas MacArthur High School
San Antonio, TX06.2019
Skills
- Paperwork Processing
- Empathetic
- Account Updating
- Information Security
- Understanding
- Order Processing
- Stress Management
- Proofreading
- Coordination
- Adaptability
Timeline
Customer Service Representative
International Bank Of Commerce
08.2021 - Current
Diploma -
Douglas MacArthur High School
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