Brianna Crayton
Cordova,TN
Summary
Human resources professional with expertise in employee relations, operations coordination, and customer service. Licensed pharmacy technician with a strong understanding of HIPAA compliance and health insurance regulations. Proficient in HRIS platforms, data reporting, and conflict resolution, with a track record of enhancing employee satisfaction and streamlining processes. Currently pursuing a Master's in Business Administration focused on Health Services Management.
Overview
4
4
years of professional experience
Work History
Security Guard
Securitas Company
Memphis, TN
03.2025 - Current
- - Supported HR and operations by training new hires on compliance protocols, improving onboarding efficiency.
- - Conducted detailed incident reporting and investigations aligned with HR safety and workplace standards.
- - Collaborated cross-functionally to ensure a secure and compliant work environment.
Security Guard
Security Engineers Inc.
Memphis, TN
05.2024 - 03.2025
- - Served as primary point of contact for client-facing issues, enhancing communication and service delivery.
- - Maintained accurate records for incident tracking, supporting HR documentation needs.
- - Coordinated with law enforcement and internal teams to ensure workplace policy enforcement and safety.
Property Manager
U-Stor
Memphis, TN
09.2022 - 05.2024
- - Managed recruitment efforts by assisting HR in sourcing and onboarding property staff via ADP.
- - Utilized Yardi and StoreEdge to manage schedules, work orders, and payroll entries, increasing operational efficiency.
- - Resolved tenant concerns with a focus on communication, documentation, and conflict resolution.
Customer Service Representative
Connexion Points
Memphis, TN
08.2021 - 06.2022
- - Handled sensitive client data with precision and confidentiality during Medicare enrollment processes.
- - Delivered exceptional service to senior populations, increasing engagement and satisfaction.
- - Trained in HIPAA-compliant communication, enhancing understanding of healthcare privacy practices.
Education
Master of Business Administration - undefined
Keller Graduate School of Management
08.2027
Certification - Health Services Management
05.2026
Licensed Pharmacy Technician - undefined
Memphis, TN07.2025
B.S. - Technical Management, Minor in Human Resource Management
DeVry University
07.2024
Skills
- HR systems: ADP Workforce Now, Yardi, StoreEdge
- Administrative tools: Microsoft Office Suite
- Reporting and compliance: Incident reporting, document preparation
- Communication: Conflict resolution, employee support
- Health insurance knowledge: HIPAA compliance, insurance claims management
CORE COMPETENCIES
- Employee Relations & Engagement
- Onboarding & Training Support
- HRIS Data Entry & Reporting
- Policy Compliance & Confidentiality
- Time Management & Organization
- Customer Service & Communication
Timeline
Security Guard
Securitas Company
03.2025 - Current
Security Guard
Security Engineers Inc.
05.2024 - 03.2025
Property Manager
U-Stor
09.2022 - 05.2024
Customer Service Representative
Connexion Points
08.2021 - 06.2022
Master of Business Administration - undefined
Keller Graduate School of Management
Certification - Health Services Management
Licensed Pharmacy Technician - undefined
B.S. - Technical Management, Minor in Human Resource Management
DeVry University