Brianna Crocker
Warsaw,VA
Summary
Encouraging leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer and associate relations. Proficient in using independent decision-making skills and sound judgment to positively impact success. Dedicated to applying training, monitoring and morale-building abilities to enhance performance. Plan on utilizing these skills in a classroom environment to foster success!
Overview
11
11
years of professional experience
Work History
Store Manager
Kohl's Department Stores, Inc
07.2019 - 06.2024
- Managed 60-100 store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members, both within the building and hiring new management
- Managed inventory control, cash control, and store opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Assistant Store Manager
Kohl's Department Stores, Inc
05.2013 - 07.2019
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Education
Bachelor of Arts - American Studies
California State University - Fullerton
Fullerton, CA05.2013
Skills
- Customer Service Management
- Friendly and Positive
- Relationship building and management
- Employee Training
- Talent Recruitment
- Team Development
- Multitasking and Organization
Timeline
Store Manager
Kohl's Department Stores, Inc
07.2019 - 06.2024
Assistant Store Manager
Kohl's Department Stores, Inc
05.2013 - 07.2019
Bachelor of Arts - American Studies
California State University - Fullerton
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