Brianna Cruz
West Haven,CT
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
AAA Northeast
01.2024 - 03.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
Dental Office Manager
Clover Dental
01.2022 - 08.2023
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
Dental Receptionist
Dr. Dental
04.2019 - 10.2021
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
Education
GED -
Pathways To Graduate
The Bronx, NY07-2016
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Payment processing
Dentrix, Open Dental and EagleSoft, etc
I have worked in the dental field where i have learned various dental software's. I have also attended the 156th Annual Charter Oak Dental Meeting in 2023. The meeting held classes to obtain more knowledge on scheduling appointments and having an efficient "confirmed schedule."
Timeline
Customer Service Representative
AAA Northeast
01.2024 - 03.2025
Dental Office Manager
Clover Dental
01.2022 - 08.2023
Dental Receptionist
Dr. Dental
04.2019 - 10.2021
GED -
Pathways To Graduate
Similar Profiles
JANAYA FONTAINEJANAYA FONTAINE
Member Service Counselor Auto at AAA NortheastMember Service Counselor Auto at AAA Northeast
Mike FlohrMike Flohr
Member Services Counselor at AAA NortheastMember Services Counselor at AAA Northeast
Robert SilvaRobert Silva
Roadside Technician at AAA NortheastRoadside Technician at AAA Northeast