Brianna Culberson
Virginia Beach,VA
Summary
Hardworking and passionate job seeker with strong organizational skills and commitment to individualized patient care. Ready to help team achieve company goals.
Driven and adaptable professional with a background in customer service roles, including a pivotal position as Barista Shift Lead at Cafe Barnabas. Demonstrated quick learning ability, mastering new skills to improve service delivery and team productivity.
Overview
7
7
years of professional experience
Work History
Coffee Barista
Cornerstone Coffee + Co.
06.2022 - 12.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained regular and consistent attendance and punctuality.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
- Made and served brand-specific café beverages per day with speed, quality and consistency.
- Developed and demonstrated skillful and creative latte art to engage customers.
Cashier
Eagle Auto Wash
09.2021 - 06.2022
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Juice Barista
Juice Stop
01.2020 - 06.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Barista Shift Lead
Cafe Barnabas
04.2017 - 06.2022
- Memorized ingredients and recipes for wide variety specialty drinks.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Created superlative experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Accurately completed end-of-day financial tasks including making nightly deposits.
- Trained and supervised volunteers to maintain and uphold store policies and optimize staffing patterns.
Education
Certified Nursing Assistant -
Tide Water Medical Training
Hampton, VA04.2024
Skills
- Compassion and Empathy
- Calm and Professional Under Pressure
- Quick to learn and put into practice
- Attention to Detail
- Adaptable to change
- Verbal and Written Communication
Hobbies
Every Wednesday night I help with a club called, Awana. I also have been teaching piano for four years.
Timeline
Coffee Barista
Cornerstone Coffee + Co.
06.2022 - 12.2023
Cashier
Eagle Auto Wash
09.2021 - 06.2022
Juice Barista
Juice Stop
01.2020 - 06.2022
Barista Shift Lead
Cafe Barnabas
04.2017 - 06.2022
Certified Nursing Assistant -
Tide Water Medical Training
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