Brianna Cuomo
Phoenix,AZ
Summary
Motivated with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. Enthusiastic and reliable professional that takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in a timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
9
9
years of professional experience
Work History
Server/ Bartender
Zipps Sports Grill
2021.11 - 2022.11
- Demonstrated strong multitasking skills by managing multiple tables/full bar simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Worked as a team player.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Kept up with fast-paced environments, ensuring timely delivery of orders and drink refills.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Shift Manager
Fired Pie
2014.03 - 2018.08
- Trained and mentored new employees to maximize team performance.
- Coordinated small and large catering events.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on tasks to meet business and customer needs.
- Maintained high levels of customer loyalty leading to repeat customers.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Excelled in every store position and regularly backed up front-line staff.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
Server/ Bartender
Uncle Louies
2017.02 - 2018.07
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Served food and beverages promptly with focused attention to customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Education
State of Arizona Licensed Esthetician - Esthetics
Avalon Institute of Cosmetology
410 E. Bell Rd Phoenix AZ, 8502206.2024
Skills
- Strong Work Ethic
- High energy multi-tasker
- Point of sale operation
- Team Player
- Reliable and Responsible
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Hospitality service expertise
- Management experience
Timeline
Server/ Bartender
Zipps Sports Grill
2021.11 - 2022.11
Server/ Bartender
Uncle Louies
2017.02 - 2018.07
Shift Manager
Fired Pie
2014.03 - 2018.08
State of Arizona Licensed Esthetician - Esthetics
Avalon Institute of Cosmetology
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