Brianna Curtis
Jackson,MS
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
US Bank National Association
11.2022 - 04.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
Pharmacy Technician
Walgreen's Pharmacy
05.2021 - 09.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Education
Associate of Arts -
Hinds Community College
Raymond, MS07-2022
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- work from home experience
Pharmacy Technician Licenses Registration# PT- 223938
MS Board of Pharmacy
Timeline
Customer Service Representative
US Bank National Association
11.2022 - 04.2025
Pharmacy Technician
Walgreen's Pharmacy
05.2021 - 09.2022
Associate of Arts -
Hinds Community College
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