Brianna Dalton
Blacklick
Summary
Pursued a career in clinical settings to leverage skills in a professional and growth-oriented environment.
Overview
8
8
years of professional experience
Work History
Mortgage Specialist
JPMorgan Chase
07.2025 - Current
- Analyzed client financial data to determine mortgage eligibility and loan options.
- Developed customized mortgage solutions based on individual client needs and preferences.
- Educated clients on mortgage products, processes, and requirements, enhancing customer satisfaction.
- Achieved high customer retention rate through exceptional relationship management and personalized service.
Patient Transporter
Riverside Methodist Hospital
09.2024 - 05.2025
- Ensured timely and safe patient transport across hospital departments.
- Maintained cleanliness and organization of transport equipment and areas.
- Assisted in training new staff on transport protocols and safety procedures.
- Monitored patient comfort during transportation, addressing needs promptly.
Preschool Teacher
Primrose School of Pickerington
01.2024 - 09.2024
- Helping children with personal hygiene
- Maintaining cleanliness in activity areas
- Reading to toddlers and young children
- Providing mental stimulation to babies and toddlers through games and activities
- Helping with homework
- Preparing and serving nutritious meals
- Providing emotional support
Assistant Manager
Wingstop
01.2020 - 01.2023
- Stocked Product, cleaned, assisted customers, and any other job functions per department.
- One of the food sides most reliable team members.
- Coordinated with front-end departments and managers to meet sales goals.
- Excelled in a fast-paced environment with fast deadlines.
Customer Service Representative
Teleperformance
01.2019 - 01.2020
- Answer and direct 40+ calls daily, with goals including selling coffee makers, managing customer accounts, responding to service queries, and canceling accounts
- Received a 98% average customer satisfaction rating (3+ years), winning 'Employee of the Month' in January of 2020
- Memorized entire line of company products and services, including prices and special discounts
- Providing accurate information about client products and services to the caller and educating the callers on how to use client products and services.
- Achieved and outperformed all departmental goals, including average hold time, calls per day, and average call-waiting.
St Stephen’s Community
01.2018 - 01.2019
- Completed local projects for inner city teenagers
- Developed strategies with OHIO State University Students on how to develop low income areas
Education
High School Diploma -
Centennial Highschool
06.2019
Skills
- Utilized systems knowledge in Word and Excel to assist team members with project tasks
- Collaborated effectively with colleagues to achieve common goals
- Identified and resolved issues to enhance team performance
- Communicated clearly with team members to ensure understanding of project requirements
- Managed deadlines effectively to complete assignments on time
- Maintained high levels of detail and accuracy in all work
Language
English
Timeline
Mortgage Specialist
JPMorgan Chase
07.2025 - Current
Patient Transporter
Riverside Methodist Hospital
09.2024 - 05.2025
Preschool Teacher
Primrose School of Pickerington
01.2024 - 09.2024
Assistant Manager
Wingstop
01.2020 - 01.2023
Customer Service Representative
Teleperformance
01.2019 - 01.2020
St Stephen’s Community
01.2018 - 01.2019
High School Diploma -
Centennial Highschool