Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brianna Dann-Huffman

Detroit,MI

Summary

Dynamic banking professional with a proven track record at Rocket Mortgage, excelling in client support and regulatory compliance. Skilled in relationship building and sales proficiency, I consistently enhanced customer satisfaction and loyalty, effectively resolving conflicts and driving revenue growth through targeted sales strategies. Committed to delivering exceptional service in high-pressure environments.

Overview

5
5
years of professional experience

Work History

Banker

Rocket Mortgage
01.2024 - Current
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.
  • Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
  • Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.

Customer Service Representative

Farmers Insurance Company
01.2023 - 08.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Sales Representative

Teleperformance USA
09.2020 - 08.2022
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.


  • Increased sales revenue by identifying and targeting high-potential accounts.

Education

No Degree - Nursing

Wayne County Community College
Detroit, MI

High School Diploma -

Southeastern Highschool
Detroit, MI
06-2014

Skills

  • Client support
  • Customer service
  • Product promotion
  • Relationship building
  • Educating clients
  • Regulatory compliance
  • Sales proficiency

Timeline

Banker

Rocket Mortgage
01.2024 - Current

Customer Service Representative

Farmers Insurance Company
01.2023 - 08.2023

Sales Representative

Teleperformance USA
09.2020 - 08.2022

No Degree - Nursing

Wayne County Community College

High School Diploma -

Southeastern Highschool

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