Ananya Sharma
Sewickley,PA
Summary
Banking professional with strong expertise in financial products, services, and regulatory requirements. Known for risk management, sound decision-making, and relationship building with clients. Track record of improving customer satisfaction and operational efficiency through process-focused execution.
Overview
3
3
Languages
1
1
Certification
2027
2027
years of professional experience
Work History
Banker
Citizens Financial Group, Inc.
Wexford, Pennsylvania
03.2026 - Current
- Helped grow branch sales by suggesting financial products matched to customer needs.
- Supported stronger customer satisfaction and loyalty through attentive service delivery.
- Assisted branch customers with opening checking, savings, certificate of deposit, and money market accounts.
- Built positive customer relationships that supported steady sales activity.
- Provided referrals for wealth management, mortgage, and business banking services.
- Connected with new clients to start relationships and collect financial information, then completed pre-qualification steps.
- Opened business accounts for LLCs and sole proprietorships.
- Worked with other departments to address customer requests and resolve disputes.
- Reviewed trust and estate documents to support compliance with legal requirements.
- Processed student loan requests.
Teller
PNC Financial Services
Pittsburgh, Pennsylvania
06.2025 - 01.2026
- Processed customer deposits and withdrawals, then balanced the cash drawer daily.
- Balanced the cash drawer and recorded daily transactions.
- Managed large amounts of money with care while maintaining security procedures.
- Verified customer signatures and ensured paperwork accuracy for transaction approvals.
- Counted currency, coins, and checks during cash handling duties.
- Reviewed identification and transaction details for compliance requirements.
- Handled high-volume customer traffic while maintaining professionalism and composure in fast-paced environments.
- Promoted PNC banking products during customer interactions to increase client awareness and engagement.
- Directed customers to PNC bankers for assistance with account openings and loan inquiries.
Membership Service sales representative/ Welcome Center
YMCA
Franklin Park, USA
- Welcome and support members, guests, delivering strong customer service and creating a welcoming atmosphere.
- Lead facility tours and highlight membership benefits, contributing to higher sign-ups.
- Conduct facility tours and present membership value, supporting growth in membership sign-ups.
- Increased membership interest through facility tours and clear promotion of membership benefits.
- Explain YMCA benefits, fees, and membership policies to families.
- Guided families on YMCA benefits, fee structures, and membership policies, enhancing understanding and engagement.
- Processed membership applications, renewals, and cancellations, ensuring accuracy and adherence to policies.
- Manage membership applications, renewals, and cancellations while maintaining accuracy and policy compliance.
- Handle member questions, resolve concerns, and share information on programs, services, and facility amenities.
Education
Bachelor of Science - Business Administration
Pennsylvania State University
05-2027
High School Diploma -
A.W. Beattie Career Center
Allison Park, Pennsylvania05-2024
High School Diploma -
North Allegheny Senior High School
Wexford, Pennsylvania05-2024
Skills
- Money management and cash handling
- Fraud detection and prevention
- Customer service and support
- Problem solving and patience
- Trustworthiness and integrity
- Clear communication skills
- Banking regulations knowledge
- Deposit and withdrawal management
- Phone etiquette and client relations
- Sales support and proficiency
- Financial transactions management
- Product promotion strategies
- Cross-selling expertise
- Negotiation skills and due diligence
- Account management
- Account management
- Client relations
- Sales support
- Microsoft Excel
- Meeting sales goals
- Bank sales
- Financial processes
- Customer financing
- Sales proficiency
- Promoting products
- Customer Service-oriented
- Cross-selling expertise
- Negotiating terms
- Due diligence
- Cross-selling and partner referrals
Certification
- Fire Extinguisher
- Stop The Bleed
- First Aid Certification - American Red Cross
- CPR Certification - American Heart Association
- Occupational Safety & Health Administration 30-Hour Training for Agriculture Safety and Health Course Completion Card – OSHA Training
- Notary Public
- Google Project Management Professional Certificate
- Microsoft Business Analyst Certificate
Languages
English
Native/ Bilingual
Hindi
Native/ Bilingual
Punjabi
Professional
Timeline
Banker
Citizens Financial Group, Inc.
03.2026 - Current
Teller
PNC Financial Services
06.2025 - 01.2026
Membership Service sales representative/ Welcome Center
YMCA
Bachelor of Science - Business Administration
Pennsylvania State University
High School Diploma -
A.W. Beattie Career Center
High School Diploma -
North Allegheny Senior High School