Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Certification
Timeline
Generic

Brianna Dean

Jacksonville,FL

Summary

I am a highly motivated, ambitious, goal oriented sales & customer service professional seeking a full time role with a life changing organization. My goal is to learn and grow my skillset so I can add value to the organization, my life, and to the world.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Sales Representative

Hertz Car Rental
Jacksonville, FL
05.2023 - Current
  • Provided exceptional customer service to ensure customers have a pleasant car rental experience.
  • Resolved customer complaints in a timely manner while maintaining excellent customer.
  • Trained new employees on proper sales techniques & policies.
  • Ensured compliance with all federal, state and local laws related to renting out vehicles.
  • Inspected returned vehicles for damage or missing items before finalizing paperwork with customers.

Credit Analyst

Ovation Credit Services Inc.
Jacksonville, FL
09.2022 - 06.2023
  • Analyzed customer's credit reports and identified discrepancies, errors, and potential areas of improvement.
  • Prepared customized action plans for clients based on their individual needs and goals.
  • Provided guidance and advice to clients on how to maintain good credit scores in the future.
  • Identified fraudulent or inaccurate information on customers' credit reports.
  • Secure & Process payments from clients.

Timeshare Sales Consultant

Bluegreen Vacations
Saint Augustine, Florida
10.2021 - 06.2022
  • Greeted customers and provided relevant information regarding timeshare sales packages.
  • Negotiated terms of purchase agreements with buyers.
  • Maintained accurate records of all transactions related to timeshare sales activities.
  • Gave customers a thorough tour of the resort answering any questions or concerns while reminding them how good it feels to vacation.

Business Development Specialist

Lexus
Jacksonville, FL
10.2019 - 12.2019
  • Greeted incoming customers and provided customer service support.
  • Scheduled appointments for customers based on their availability.
  • Provided detailed information about products and services to clients.
  • Answered customer inquiries regarding appointment setting procedures.
  • Performed other duties assigned by management team members.

Customer Care Specialist

Comcast
Jacksonville, Florida
05.2017 - 08.2019
  • Assisted customers with inquiries about products and services via phone & email.
  • Identified customer needs and recommended products accordingly.
  • Provided accurate information regarding product features, pricing and availability.
  • Processed payments, refunds and exchanges quickly and efficiently.
  • Built strong relationships with customers through excellent service delivery.

Education

High School Diploma -

Sandalwood High School
Jacksonville, FL
06-2008

Florida State College At Jacksonville
Jacksonville, FL

Skills

  • Exceptional Customer Service
  • Patience and resilience
  • Up-selling/Sales/Negotiations
  • Reliable
  • Transparent
  • Active listening
  • Attention to detail
  • Business Development
  • Account Management
  • Multitasking
  • Excellent Communication
  • Trustworthy
  • Professional
  • Public Speaking

Affiliations

  • Photography
  • Acting
  • Mentor for younger kids

Languages

English
Native/ Bilingual

Accomplishments

  • Heart Award - Exceptional Customer Service

Certification

  • Real Estate - Certificate of Completion (class)
  • Public Notary

Timeline

Customer Sales Representative

Hertz Car Rental
05.2023 - Current

Credit Analyst

Ovation Credit Services Inc.
09.2022 - 06.2023

Timeshare Sales Consultant

Bluegreen Vacations
10.2021 - 06.2022

Business Development Specialist

Lexus
10.2019 - 12.2019

Customer Care Specialist

Comcast
05.2017 - 08.2019

High School Diploma -

Sandalwood High School

Florida State College At Jacksonville

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Brianna Dean