BRIANNA DEJESUS
Philadelphia,PA
Overview
5
5
years of professional experience
Work History
Service Coordinator
Paulino Home Healthcare
Philadelphia, PA
01.2025 - Current
- Performed in-home visits to evaluate patient needs, monitor care quality, and provide guidance and support to patients and their families.
- Coordinate and manage the daily scheduling of caregivers for non-skilled home care clients, ensuring adequate coverage and continuity of care.
- Maintained accurate and confidential patient records in compliance with HIPAA and agency policies.
- Monitor and ensure full compliance with EVV (Electronic Visit Verification) requirements, including training caregivers on usage and troubleshooting errors.
- Track and verify all caregiver check-ins and check-outs through the EVV system to ensure timely service delivery and state compliance.
- Ensured proper documentation and billing of services rendered, supporting compliance with Medicaid requirements.
- Provided frontline support by managing incoming calls from caregivers and patients, addressing concerns, and routing information appropriately.
Caregiver/Administrative Assistance
Paulino Home Healthcare
09.2023 - 09.2024
- Experienced in medication reminders, ensuring patients take their prescriptions as their healthcare provider prescribes.
- Committed to assisting with personal hygiene, dressing, toileting, and grooming.
- Help transferring from bed to a chair or require assistance with walking or using mobility aids.
- Offer companionship and engage in meaningful conversations and activities to combat loneliness and isolation.
- Managed caregivers' schedules.
- Answering phones and responding to emails between clients, families, and staff.
- Maintained and organized patient records, care plans, and other documents.
- Ensure service coordinators are providing quality care.
Front Desk Agent
Fairfield Inn & Suites- Philadelphia Horsham
07.2021 - 09.2023
- Responsible for providing attentive, courteous, and efficient services to guests during check-ins, during their stay and at check-out.
- Follow cash and credit card handling policies.
- Answer phones in a prompt and courteous manner.
Retail Sale's Associate
Marshalls
08.2020 - 08.2021
- Operated POS system transactions include cash, credit, returns, refunds, and exchanges to ensure accurate cash flow.
- Engage and interact with customers to promote the credit card programs.
- Stocked the sales floor and curated displays of rotational seasonal clothing, decor, accessories, etc. Floor recovery and stocking.
- Greeted customers and anticipated their needs while providing excellent customer service.
Education
Bachelor of Science - Criminal Justice, Psychology
The Pennsylvania State University
Abington, PA12.2023
High School Diploma -
Northeast High School
Philadelphia, PA06.2020
Skills
- Bilingual
- Guest service
- Microsoft Office/Excel
- Strong organizational abilities
- Record keeping
- Attention to detail
- Telephone communication
- Proficiency in office programs
- Notetaking and documentation
- Patient documentation
- Care coordination
Languages
- English
- Spanish
Timeline
Service Coordinator
Paulino Home Healthcare
01.2025 - Current
Caregiver/Administrative Assistance
Paulino Home Healthcare
09.2023 - 09.2024
Front Desk Agent
Fairfield Inn & Suites- Philadelphia Horsham
07.2021 - 09.2023
Retail Sale's Associate
Marshalls
08.2020 - 08.2021
Bachelor of Science - Criminal Justice, Psychology
The Pennsylvania State University
High School Diploma -
Northeast High School