M. Valentina Sebastiani
Miami,FL
Summary
Seasoned Service Coordinator with a proven track record at Consumer Direct Care Network Florida, enhancing customer experiences and streamlining service coordination. Expert in individual counseling and data analysis, I excel in complex problem-solving and effective communication. Achieved significant improvements in project completion and customer satisfaction, demonstrating exceptional administrative abilities and staff supervision skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Service Coordinator
Consumer Direct Care Network Florida
Sunrise, FL
12.2023 - Current
- Maintained accurate records of services provided for each client.
- Assisted in the development of training materials related to service coordination processes.
- Developed strategies for improving customer experience with the organization's services.
- Conducted regular meetings with departmental staff to discuss current initiatives and projects.
- Worked closely with other departments within the company to ensure successful completion of projects.
- Researched, identified and resolved customer complaints in a timely manner.
- Reviewed invoices for accuracy prior to submission for payment processing.
- Prepared monthly reports summarizing current service activities.
Educational Coach
Primrose Schools
Miramar, FL
08.2020 - 11.2023
- Evaluated student needs and developed educational plans, fostering academic progress.
- Coordinated with faculty and staff to aid in resolution of academic problems.
- Counseled individuals to help overcome personal, social or behavioral problems affecting educational or vocational situations.
- Observed students during classroom activities to evaluate students' performance, behavior and social development.
- Provided crisis intervention to students dealing with difficult situations at school.
- Conferred with parents, teachers and administrators to discuss children's progress and resolve behavioral and academic problems.
- Identified cases of abuse, encouraging students or parents to seek assistance from mental health professionals.
Social and Human Services Assistant
Genesis Community Care
Hollywood, FL
01.2023 - 07.2023
- Collected information necessary for psychological diagnosis by interviewing, observing and surveying patients.
- Built rapport and guided discussion with patients using therapeutic communication techniques.
- Developed individual courses of treatment for each patient by evaluating goals, mental health and practical conditions.
- Attended conferences or workshops to maintain professional knowledge.
- Counseled clients on mental health or personal achievement.
- Treated patients using psychological therapies.
- Designed psychological or educational treatment procedures or programs.
Manager
DG Jewelry
Miami, FL
01.2018 - 07.2020
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Created training modules and documentation to train staff.
Education
Bachelor of Science - Mental Health And Human Services
Jose Maria Vargas University
Hollywood, FL07.2023
Skills
- Individual Counseling
- Data Analysis and Reporting
- Administrative Abilities
- Excellent Oral and Written Communication
- Staff Supervision
- Therapy and Counseling
- Complex Problem-Solving
- Time Management
- Customer Relationship Management (CRM)
- Bilingual
Certification
- Challenging Behaviors Awareness and Prevention
- Equity and Diversity in ECE
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Service Coordinator
Consumer Direct Care Network Florida
12.2023 - Current
Social and Human Services Assistant
Genesis Community Care
01.2023 - 07.2023
Educational Coach
Primrose Schools
08.2020 - 11.2023
Manager
DG Jewelry
01.2018 - 07.2020
Bachelor of Science - Mental Health And Human Services
Jose Maria Vargas University
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