Summary
Overview
Work History
Education
Skills
Timeline
Generic

Delores Hunt

Montgomery,United States

Summary

Driven with a strong background in social services coordination, adept at managing client relationships and facilitating community programs. Proven success in enhancing service delivery and streamlining case management processes. Demonstrated skills in crisis intervention and resource allocation.

Overview

10
10
years of professional experience

Work History

Social Service Coordinator

Oak Crest
07.2024 - Current
  • Oversees assessment, support, and discharge planning for Health Center patients
  • Addresses mood, behavior, and psychosocial well-being issues for residents
  • Maintains regular contact with patients and their support systems to update on progress and discharge needs
  • Assists patients and families in identifying and overcoming discharge barriers
  • Provides education on Medicare, Medicaid, Hospice benefits, and insurance coverage
  • Identifies financial barriers and collaborates with the interdisciplinary team for discharge planning
  • Communicates daily with nursing and the team regarding admissions, discharges, and transfers to assist with Residents’ Care Plans

CNA

Avantara Aurora
06.2023 - 07.2024
  • Provide nursing assistance to residents in a 100-bed long-term care facility
  • Preserve patient dignity and minimize discomfort while carrying out duties such as bedpan changes, diapering, and emptying drainage bags
  • Commended for chart accuracy, effective team collaboration, patient relations, and consistent delivery of empathetic care

Social Worker Intern

Monarch Landing
07.2023 - 11.2023
  • Assisted in conducting psychosocial assessments of residents to identify their unique needs, preferences, and psychosocial challenges
  • Collaborated with the interdisciplinary team to develop and implement resident individualized care plans
  • Organized and facilitated group therapy sessions and recreational activities to enhance residents' social engagement and emotional well-being
  • Assisted in organizing and participating in care conferences to review and adjust residents' care plans based on their changing needs

Medical Referral Coordinator

Oak Street Health
10.2020 - 10.2022
  • Responsible for managing day-to-day referrals and diagnostic orders for Oak Street Health patients to see specialists outside the clinic
  • Requesting medical records, submitting appropriate clinical documents to specialist offices, and uploading documents into an electronic medical record platform
  • Ensure compliance with all company policies, Federal and State Laws, regulations, and guidelines including HIPAA
  • Maintained a comprehensive database of Medicaid recipients, including eligibility requirements, benefits, and contact information

Insurance Verification Specialist

DuPage Children's ENT & Allergy
12.2019 - 10.2020
  • Ensured that all insurance information needed for billing and collection processes was appropriately obtained and recorded in the computer system
  • Identified all patient accounts accurately based on what PPO, HMO, or other Managed Care Organizations the patient's insurance plan might fall under
  • Contacted patients and provided updates on benefit verification information, requested additional information, insurance cards, and explained to the patient his or her financial responsibility such as co-pays, co-insurance, and co-deductibles, at the time of service

Referral Specialist

Edwards Hospital
04.2015 - 11.2019
  • Performed medical assistant duties when required including EKGs, vision tests, phlebotomy, urinalysis, vital signs, and maintaining medical records
  • Completed Prior Authorization, Insurance Verification, Scheduling Appointments, and coordinated all patient medical and demographic information necessary to process the referral
  • Determined patient portions due, amount to be billed, contractual discounts to be taken, or any other authorized discounts that may apply
  • Communicate this information with appropriate personnel to prepare for the pre-admission process

Education

Bachelor of Science - Psychology

Capella University
Minneapolis, MN
01.2024

Associate of Art - Social Work

Eastern Gateway Community College
Steubenville, OH
01.2023

Associate of Arts - Liberal Arts

Eastern Gateway Community College
Steubenville, OH
01.2022

Certified Nursing Assistant (CNA) & EKG -

Waubonsee Community College
Sugar Grove, IL
01.2012

Skills

  • Elderly care
  • Homelessness prevention
  • Mental health awareness
  • Housing navigation
  • Transportation assistance
  • Family support
  • Disability services
  • Individual counseling

Timeline

Social Service Coordinator

Oak Crest
07.2024 - Current

Social Worker Intern

Monarch Landing
07.2023 - 11.2023

CNA

Avantara Aurora
06.2023 - 07.2024

Medical Referral Coordinator

Oak Street Health
10.2020 - 10.2022

Insurance Verification Specialist

DuPage Children's ENT & Allergy
12.2019 - 10.2020

Referral Specialist

Edwards Hospital
04.2015 - 11.2019

Associate of Art - Social Work

Eastern Gateway Community College

Associate of Arts - Liberal Arts

Eastern Gateway Community College

Certified Nursing Assistant (CNA) & EKG -

Waubonsee Community College

Bachelor of Science - Psychology

Capella University

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Delores Hunt