Delores Hunt
Montgomery,United States
Summary
Driven with a strong background in social services coordination, adept at managing client relationships and facilitating community programs. Proven success in enhancing service delivery and streamlining case management processes. Demonstrated skills in crisis intervention and resource allocation.
Overview
10
10
years of professional experience
Work History
Social Service Coordinator
Oak Crest
DeKalb, United States
07.2024 - Current
- Oversees assessment, support, and discharge planning for Health Center patients
- Addresses mood, behavior, and psychosocial well-being issues for residents
- Maintains regular contact with patients and their support systems to update on progress and discharge needs
- Assists patients and families in identifying and overcoming discharge barriers
- Provides education on Medicare, Medicaid, Hospice benefits, and insurance coverage
- Identifies financial barriers and collaborates with the interdisciplinary team for discharge planning
- Communicates daily with nursing and the team regarding admissions, discharges, and transfers to assist with Residents’ Care Plans
CNA
Avantara Aurora
Aurora, United States
06.2023 - 07.2024
- Provide nursing assistance to residents in a 100-bed long-term care facility
- Preserve patient dignity and minimize discomfort while carrying out duties such as bedpan changes, diapering, and emptying drainage bags
- Commended for chart accuracy, effective team collaboration, patient relations, and consistent delivery of empathetic care
Social Worker Intern
Monarch Landing
Naperville, United States
07.2023 - 11.2023
- Assisted in conducting psychosocial assessments of residents to identify their unique needs, preferences, and psychosocial challenges
- Collaborated with the interdisciplinary team to develop and implement resident individualized care plans
- Organized and facilitated group therapy sessions and recreational activities to enhance residents' social engagement and emotional well-being
- Assisted in organizing and participating in care conferences to review and adjust residents' care plans based on their changing needs
Medical Referral Coordinator
Oak Street Health
Oak Brook, United States
10.2020 - 10.2022
- Responsible for managing day-to-day referrals and diagnostic orders for Oak Street Health patients to see specialists outside the clinic
- Requesting medical records, submitting appropriate clinical documents to specialist offices, and uploading documents into an electronic medical record platform
- Ensure compliance with all company policies, Federal and State Laws, regulations, and guidelines including HIPAA
- Maintained a comprehensive database of Medicaid recipients, including eligibility requirements, benefits, and contact information
Insurance Verification Specialist
DuPage Children's ENT & Allergy
Naperville, United States
12.2019 - 10.2020
- Ensured that all insurance information needed for billing and collection processes was appropriately obtained and recorded in the computer system
- Identified all patient accounts accurately based on what PPO, HMO, or other Managed Care Organizations the patient's insurance plan might fall under
- Contacted patients and provided updates on benefit verification information, requested additional information, insurance cards, and explained to the patient his or her financial responsibility such as co-pays, co-insurance, and co-deductibles, at the time of service
Referral Specialist
Edwards Hospital
Naperville, United States
04.2015 - 11.2019
- Performed medical assistant duties when required including EKGs, vision tests, phlebotomy, urinalysis, vital signs, and maintaining medical records
- Completed Prior Authorization, Insurance Verification, Scheduling Appointments, and coordinated all patient medical and demographic information necessary to process the referral
- Determined patient portions due, amount to be billed, contractual discounts to be taken, or any other authorized discounts that may apply
- Communicate this information with appropriate personnel to prepare for the pre-admission process
Education
Bachelor of Science - Psychology
Capella University
Minneapolis, MN01.2024
Associate of Art - Social Work
Eastern Gateway Community College
Steubenville, OH01.2023
Associate of Arts - Liberal Arts
Eastern Gateway Community College
Steubenville, OH01.2022
Certified Nursing Assistant (CNA) & EKG -
Waubonsee Community College
Sugar Grove, IL01.2012
Skills
- Elderly care
- Homelessness prevention
- Mental health awareness
- Housing navigation
- Transportation assistance
- Family support
- Disability services
- Individual counseling
Timeline
Social Service Coordinator
Oak Crest
07.2024 - Current
Social Worker Intern
Monarch Landing
07.2023 - 11.2023
CNA
Avantara Aurora
06.2023 - 07.2024
Medical Referral Coordinator
Oak Street Health
10.2020 - 10.2022
Insurance Verification Specialist
DuPage Children's ENT & Allergy
12.2019 - 10.2020
Referral Specialist
Edwards Hospital
04.2015 - 11.2019
Associate of Art - Social Work
Eastern Gateway Community College
Associate of Arts - Liberal Arts
Eastern Gateway Community College
Certified Nursing Assistant (CNA) & EKG -
Waubonsee Community College
Bachelor of Science - Psychology
Capella University