Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brianna Delacruz

Nacogdoches

Summary

Dynamic customer service professional with experience at Brookshire Brothers and Etech, adept at resolving issues and enhancing customer satisfaction. Skilled in active listening and problem resolution, I effectively managed high call volumes and reduced wait times, fostering loyalty and repeat business through empathetic interactions and strong relationship-building abilities.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Brookshire Brothers
Nacogdoches, TX
09.2025 - Current
  • Assisted customers with inquiries and resolved issues efficiently.
  • Processed transactions accurately using point-of-sale systems.
  • Provided product information to enhance customer satisfaction.
  • Collaborated with team members to improve service delivery.
  • Adapted quickly to changing customer needs and store policies.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Inbound Call Center Representative

Etech
Nacogdoches, TX
03.2022 - 12.2024
  • Assisted customers with inquiries and resolved issues efficiently
  • Managed high call volumes while maintaining professionalism and clarity
  • Documented customer interactions in CRM system for accurate record-keeping
  • Collaborated with team members to enhance customer service strategies
  • Adapted quickly to changes in product knowledge and company policies
  • Reduced call wait times by efficiently managing call queues and prioritizing urgent requests.
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.

Education

GED -

Angelina College
Lufkin, TX

Associate of Applied Science - Social Work

South Texas College
McAllen, TX
12-2026

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Relationship building
  • Call center experience
  • Problem resolution
  • Microsoft outlook

Timeline

Customer Service Representative

Brookshire Brothers
09.2025 - Current

Inbound Call Center Representative

Etech
03.2022 - 12.2024

GED -

Angelina College

Associate of Applied Science - Social Work

South Texas College